EMS Dispatcher: Fast-Paced Medical Call Center

911 Emergency Communications; Anthon (IA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Anthon, IA seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate response. You will gather location and details, follow protocols, and communicate with responders to ensure rapid, accurate patient care.

Training and certifications may be required; overtime and shift work are common. Strong communication, calm under pressure, and meticulous documentation are essential.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma

Job description

911 Emergency Communications in Anthon, IA seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate response. You will gather location and details, follow protocols, and communicate with responders to ensure rapid, accurate patient care.

Training and certifications may be required; overtime and shift work are common. Strong communication, calm under pressure, and meticulous documentation are essential.