EMS Dispatcher - Fast-Paced Emergency Response

Priority Ondemand; Newport (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Priority Ambulance in Newport, TN is seeking an Entry Level Dispatcher to manage unit deployment and tracking per the local System Status Management Plan. You will broadcast orders to crews for runs and emergencies and operate radio, phone, and computer systems to relay information.

You will take caller information under Emergency Medical Dispatch protocol, determine run types, dispatch appropriately, and record all pertinent details in dispatch logs.

Qualifications

• Must possess a high degree of personal integrity and responsibility.
• Currently licensed, certified or registered by the appropriate state agencies.
• Currently certified in Emergency Medical Dispatch (MPDS or equivalent).
• Ability to work effectively with minimal supervision and good judgment.
• Capable of performing in a fast-paced, high-pressure environment.
• Able to multitask without error while managing multiple activities.
• Strong reading of maps and spatial orientation.
• Typing speed of at least 30 words per minute.
• Professional and constructive interaction with employees, public safety personnel and medical staff.
• Prefer EMT certification.

Responsibilities

• Deploy and track units in real time according to local status management.
• Broadcast orders to crews regarding runs, emergencies and general information.
• Operate radio, telephone, or computer equipment to relay information and orders.
• Take caller information, determine run nature, and dispatch emergent/non-emergent runs promptly.
• Record pertinent information for each dispatch and maintain accurate logs.

Skills

Customer service

Multitasking

Strong communication

Typing 30 wpm

Map reading

Calm under pressure

Professional interaction

Education

EMD certification (Emergency Medical Dispatch)

EMT certification preferred

Tools

Radio equipment

Telephone systems

Computer/Dispatch software

Job description

Priority Ambulance in Newport, TN is seeking an Entry Level Dispatcher to manage unit deployment and tracking per the local System Status Management Plan. You will broadcast orders to crews for runs and emergencies and operate radio, phone, and computer systems to relay information.

You will take caller information under Emergency Medical Dispatch protocol, determine run types, dispatch appropriately, and record all pertinent details in dispatch logs.