Dispatcher

Shoals Ambulance Llc; Newport (TN); On-site; USD 34,000 - 48,000; Full time

Job summary

Shoals Ambulance Llc in Newport, TN seeks a Dispatcher to manage unit deployment and communications under the Dispatch Supervisor. Responsibilities include handling radio, telephone, and computer communications, taking caller information, and dispatching emergency and non-emergency runs according to protocol.

Qualification requirements include state certification, Emergency Medical Dispatch (EMD) certification, high integrity, and the ability to work under pressure in a fast-paced environment.

Qualifications

• Must have high integrity and take responsibility.
• Currently licensed, certified or registered by the appropriate state agencies.
• Currently certified in Emergency Medical Dispatch (EMD) by MPDS or similar.
• Able to work with minimal supervision and use good judgment.
• Capable of performing in a fast-paced, high-pressure environment.
• Able to manage multiple tasks without error.
• Strong map-reading and spatial orientation skills.
• Good computer skills and 30+ wpm typing.
• Professional interaction with staff, public, and patients.
• Preferred: EMT certification or current EMT credential.

Responsibilities

• Monitor and track unit deployment per local System Status Management plan.
• Broadcast orders to crews via radio, phone, or computer.
• Take caller information and assess run type under EMD protocols.
• Dispatch emergent and non-emergent runs to crews in a timely manner.
• Record pertinent information for operational reporting.

Skills

Integrity

Minimal supervision

Typing 30 wpm

Computer skills

Multitasking

Customer service

Map reading

Calm under pressure

EMD knowledge

Job description

Job DetailsJob Location: Newport, TN 37821Position Type: Priority AmbulanceJob Category: Dispatch / CommunicationsUnder the direction of the Dispatch Supervisor, a Dispatcher will be responsible for the deployment and tracking and movement of units on an ongoing basis throughout the day per local System Status Management Plan. They will broadcast orders to crews regarding runs, emergencies and general information.

Dispatchers will operate radio, telephone, or computer equipment relay information or orders to proper individuals or members of management.

In addition, the dispatcher, under Emergency Medical Dispatch protocol, will be required to take caller information, determine the nature of the run request, dispatch runs (emergent and non-emergent) to the crews in an appropriate and timely manner, and record pertinent information.

Reports To:

Dispatch Supervisor or Communications Director as appropriate for all operational activities.

QualificationsMinimum Requirements:

• Must possess a high degree of personal integrity and responsibility.
• Currently licensed, certified or registered by the appropriate state agencies.
• Currently certified in Emergency Medical Dispatch by MPDS or other appropriate organization.
• Must have the ability to work effectively with minimal supervision, using good judgment.
• Must have the ability to work in a fast paced, hectic, high-pressure environment.
• Must have the ability to simultaneously manage multiple activities without error.
• Must have superior spatial orientation ability in order to be able to read and interpret maps.
• Must have good computer skills and be able to type at least 30 words per minute.
• Must have the ability to work efficiently and interact in a constructive and professional manner with other employees, public safety personnel and medical staff.
• Must have the ability to interact effectively and professionally with patients, customers, clients, family members, bystanders, and the general public in such a manner as to reflect positively on the company.
• Must demonstrate a level of skill and ability consistent with the provision of quality customer care.
• Prefer previous or current certification as Emergency Medical Technician.

Physical Requirements:

• The ability to reach, push and pull.
• The ability to sit for long periods of time.
• The ability to use phones and radios to communicate with callers, crews and other staff
• The ability use mouse or keyboard to input data into computer over long periods of time.
• The ability to view graphic and text data on multiple computer screens for long periods of times.
• The ability to complete all job duties during any and all hours of the day and night.