EMS Dispatcher: Fast-Paced Critical Call Center

911 Emergency Communications; Goodville (PA); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications in Goodville, PA, seeks Emergency Medical Dispatchers to help coordinate urgent medical responses. You will gather patient and incident data, establish priorities, and support EMS resource coordination.

Responsibilities include giving protocol-based guidance before responders arrive, following medical dispatch protocols, and contributing to ongoing quality reviews while working varied shifts including overnights.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required; EMT/paramedic credentials are not universal.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Goodville, PA, seeks Emergency Medical Dispatchers to help coordinate urgent medical responses. You will gather patient and incident data, establish priorities, and support EMS resource coordination.

Responsibilities include giving protocol-based guidance before responders arrive, following medical dispatch protocols, and contributing to ongoing quality reviews while working varied shifts including overnights.