EMS Dispatcher: Critical Care Call Center Specialist

Emergency Telecommunicator Services; Babson Park (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Babson Park is seeking licensed Emergency Medical Dispatchers to support urgent medical calls and coordinate EMS resources.

The role emphasizes gathering essential patient data, establishing response priorities, and delivering protocol-based instructions under medical oversight. A high school diploma is required; EMS dispatcher certification and CPR may be required by some agencies.

Qualifications

• High school diploma or GED required or equivalent.
• Emergency Medical Dispatcher certification before appointment expected.
• CPR certification may be required by some agencies.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Multi-tasking

Data entry

Calls handling

Education

High school diploma or GED

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Babson Park is seeking licensed Emergency Medical Dispatchers to support urgent medical calls and coordinate EMS resources.

The role emphasizes gathering essential patient data, establishing response priorities, and delivering protocol-based instructions under medical oversight. A high school diploma is required; EMS dispatcher certification and CPR may be required by some agencies.