EMS Dispatcher: Critical Call Triage & Resources

County Emergency Communications; Beech Bluff (TN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance

Retirement plan

Paid leave

Continuing education

Shift premiums

Job summary

County Emergency Communications in Beech Bluff, TN, seeks an Emergency Medical Dispatcher to handle urgent medical calls, gather essential information, and coordinate EMS resources. You will follow approved protocols, provide guided instructions when needed, and support responders with timely, accurate data.

The role requires a high school diploma or GED, CPR certification, and potential EMS dispatcher certification.

Qualifications

• High school diploma or GED required.
• CPR certification may be required.
• EMD certification may be required or beneficial.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Multitasking

Education

High school diploma or GED

CPR certification

EMD certification optional

Job description

County Emergency Communications in Beech Bluff, TN, seeks an Emergency Medical Dispatcher to handle urgent medical calls, gather essential information, and coordinate EMS resources. You will follow approved protocols, provide guided instructions when needed, and support responders with timely, accurate data.

The role requires a high school diploma or GED, CPR certification, and potential EMS dispatcher certification.