EMS Dispatcher: Critical 24/7 Medical Communications

911 Emergency Communications; Orrville (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Orrville, Ohio, is seeking Emergency Medical Dispatchers to handle urgent medical calls at a central location. The role involves gathering patient details, establishing priorities, and coordinating EMS resources according to approved protocols.

Responsibilities include documenting calls, providing instructions, and relaying information to responders. A high school diploma is commonly required; CPR certification may be needed and some vacancies offer training

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal.
• Some vacancies may sponsor training or require Emergency Medical Dispatcher certification.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Orrville, Ohio, is seeking Emergency Medical Dispatchers to handle urgent medical calls at a central location. The role involves gathering patient details, establishing priorities, and coordinating EMS resources according to approved protocols.

Responsibilities include documenting calls, providing instructions, and relaying information to responders. A high school diploma is commonly required; CPR certification may be needed and some vacancies offer training