EMS Dispatcher: Coordinate Urgent Care & Dispatch

County Emergency Communications; Paramount (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement plan

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Paramount, CA is seeking Emergency Medical Dispatchers to handle urgent calls, assess emergencies, and coordinate ambulance resources. Training and certification support may be provided by the employer, with weekend or overnight shifts possible.

Responsibilities include triaging calls, obtaining critical details, and delivering protocol-based guidance to callers while maintaining high data accuracy and safety standards.

Qualifications

• High school diploma or equivalent required; EMS agencies may sponsor training.
• Excellent communication and listening skills essential for triage and prioritization.
• Ability to multitask and stay calm under pressure during emergencies.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition to determine urgency.
• Determine response priority through authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call taking

Communication

Multitasking

Education

High school diploma or equivalent

Tools

EMD software

Radio communications

Job description

County Emergency Communications in Paramount, CA is seeking Emergency Medical Dispatchers to handle urgent calls, assess emergencies, and coordinate ambulance resources. Training and certification support may be provided by the employer, with weekend or overnight shifts possible.

Responsibilities include triaging calls, obtaining critical details, and delivering protocol-based guidance to callers while maintaining high data accuracy and safety standards.