EMS Dispatcher - Certification Support & Premiums

Emergency Telecommunicator Services; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Oak Lawn seeks an Emergency Medical Dispatcher to handle urgent medical calls. You will gather patient data, verify locations, assign priorities, and coordinate EMS resources in real time.

Responsibilities include providing protocol-based guidance, relaying information to responders, and documenting calls for quality reviews. A high school diploma or equivalent is required, with EMT/EMD certification or sponsor training as asset.

Qualifications

• High school diploma or equivalent required.
• EMD certification may be required depending on vacancy.
• CPR certification may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Emergency dispatch

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification (may be required)

Job description

Emergency Telecommunicator Services in Oak Lawn seeks an Emergency Medical Dispatcher to handle urgent medical calls. You will gather patient data, verify locations, assign priorities, and coordinate EMS resources in real time.

Responsibilities include providing protocol-based guidance, relaying information to responders, and documenting calls for quality reviews. A high school diploma or equivalent is required, with EMT/EMD certification or sponsor training as asset.