EMS Dispatcher: 24/7 Urgent-Response Communications

911 Emergency Communications; Lagunitas (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Lagunitas, CA seeks Emergency Medical Dispatchers to coordinate urgent medical responses. The role involves receiving calls, confirming locations, and directing responders using approved protocols.

Applicants typically need a high school diploma; CPR may be required. Shifts may include nights, weekends, holidays, with overtime and continuous operations in a public-safety environment.

Qualifications

• High school diploma or recognized equivalent required; CPR certification may be required.
• EMT or paramedic credentials are not universal requirements and depend on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Call handling

Calm under pressure

Education

High school diploma or equivalent

Tools

Emergency dispatch protocols

Job description

911 Emergency Communications in Lagunitas, CA seeks Emergency Medical Dispatchers to coordinate urgent medical responses. The role involves receiving calls, confirming locations, and directing responders using approved protocols.

Applicants typically need a high school diploma; CPR may be required. Shifts may include nights, weekends, holidays, with overtime and continuous operations in a public-safety environment.