EMS Dispatcher: 24/7 Medical Communications & Protocols

Emergency Telecommunicator Services; Silverado (CA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services in Silverado, CA, is seeking an Emergency Medical Dispatcher to handle urgent medical calls and coordinate dispatch of ambulance resources. The role may involve overnight shifts, weekends, holidays, and overtime as part of a rotating schedule.

Responsibilities include obtaining location details, asking protocol questions, and following medical dispatch protocols; CPR and other certifications may be required per vacancy specifics.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

Emergency Telecommunicator Services in Silverado, CA, is seeking an Emergency Medical Dispatcher to handle urgent medical calls and coordinate dispatch of ambulance resources. The role may involve overnight shifts, weekends, holidays, and overtime as part of a rotating schedule.

Responsibilities include obtaining location details, asking protocol questions, and following medical dispatch protocols; CPR and other certifications may be required per vacancy specifics.