EMS Dispatcher — 24/7 Critical Medical Communications

County Emergency Communications; Brownton (MN); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications seeks qualified Emergency Medical Dispatchers to handle urgent medical calls at the Brownton, MN site. You will verify locations, assess patient needs, and coordinate ambulance resources using approved dispatch protocols. CPR and EMT training may be required depending on the vacancy.

Responsibilities include providing pre-arrival instructions, maintaining accurate call records, and supporting continuous quality improvement within the EMS communications team.

Qualifications

• High school diploma or GED required; Emergency Medical Dispatcher certification may be required or sponsored by the employer.
• Strong communication and listening skills; ability to remain calm under pressure.
• Experience with emergency medical protocols and dispatch procedures a plus.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Verify patient location, callback number, and access details.
• Assess situation and determine priority using approved dispatch system.
• Dispatch ambulance resources when assigned and provide protocol-based instructions.
• Document call information and participate in quality-review activities.

Skills

Calm under pressure

Active listening

Multitasking

Communication skills

Education

High school diploma or GED

EMD certification preferred

Tools

Emergency dispatch software

Job description

County Emergency Communications seeks qualified Emergency Medical Dispatchers to handle urgent medical calls at the Brownton, MN site. You will verify locations, assess patient needs, and coordinate ambulance resources using approved dispatch protocols. CPR and EMT training may be required depending on the vacancy.

Responsibilities include providing pre-arrival instructions, maintaining accurate call records, and supporting continuous quality improvement within the EMS communications team.