EMS Dispatcher – 24/7 Critical Care Call Center

911 Emergency Communications; Altona (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Altona, IL seeks Emergency Medical Dispatchers to support urgent medical assistance. You will gather patient and incident data, establish response priorities, and coordinate EMS resources. Depending on training, you may provide pre-arrival instructions following dispatch protocols.

A high school diploma is commonly required; CPR and dispatcher certification might be needed. Roles may include overnight shifts and overtime as part of continuous operations.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMD certification before appointment may be required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Altona, IL seeks Emergency Medical Dispatchers to support urgent medical assistance. You will gather patient and incident data, establish response priorities, and coordinate EMS resources. Depending on training, you may provide pre-arrival instructions following dispatch protocols.

A high school diploma is commonly required; CPR and dispatcher certification might be needed. Roles may include overnight shifts and overtime as part of continuous operations.