EMS Dispatcher: 24/7 Critical Call Center Operator

911 Emergency Communications; Cropwell (AL); On-site; USD 32,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Cropwell, Alabama is seeking Emergency Medical Dispatchers to join a fast-paced EMS communications team. You will handle calls, gather location data, and coordinate responders using approved protocols.

The role may involve extended console shifts, overnight and weekend schedules, and ongoing training with certification support. A high school diploma and CPR certification are commonly required, with EMT/paramedic credentials stated variably by vacancy.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification may be required; EMT/paramedic credentials are not universal.
• Certification and training may be sponsored by the employer.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Clear communication

Call triage

Emergency dispatch

Education

High school diploma or equivalent

CPR certification

EMT/paramedic credentials (not universal)

Job description

911 Emergency Communications in Cropwell, Alabama is seeking Emergency Medical Dispatchers to join a fast-paced EMS communications team. You will handle calls, gather location data, and coordinate responders using approved protocols.

The role may involve extended console shifts, overnight and weekend schedules, and ongoing training with certification support. A high school diploma and CPR certification are commonly required, with EMT/paramedic credentials stated variably by vacancy.