EMS Dispatcher: 12-Hour Shifts, Growth & Benefits

Advantage Ambulance; Riverside (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k)

Health insurance

Employee assistance program

Paid time off

Vision insurance

Dental insurance

Free uniforms

Free food & snacks

Job summary

Advantage Ambulance in Riverside, CA is seeking EMS dispatchers to handle calls, triage transport requests, and deploy the most appropriate resources. The role emphasizes exceptional customer service and clear communication in a fast-paced environment.

The position requires EMT/EMD/ETC certification or ability to obtain one, 12-hour rotating shifts (0600-1800), and prior customer service or EMS dispatcher experience. Benefits include 401(k), health insurance, PTO, and more.

Qualifications

• EMT, EMD, or ETC certification (Required) or ability to attain one.
• 12-hour rotating shifts 0600-1800 (Required).
• 1 year of direct customer service experience (Preferred).
• Previous EMS dispatcher or related healthcare experience (Preferred).
• High school diploma or equivalent (Preferred).

Responsibilities

• Demonstrate exceptional customer service skills with both internal and external customers.
• Ability to strategically review, plan, and deploy resources.
• Maintain a calm and professional demeanor.
• Take direction, work independently, and as part of a group.
• Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with callers.
• Familiarity with service area geography, roadways, and traffic patterns.
• Ensure compliance with all company and customer policies and procedures as they pertain to the coordination of patient transport.
• Professionally "control" difficult interactions and effectively direct the flow of the conversation.
• Proficiency with computer operations, word processing, email, and spreadsheet software programs.
• Operate a multi-line phone system.
• Document all phone and radio transactions using a computer-aided dispatch (CAD) program.
• Attend all mandatory meetings and trainings.
• Perform other duties as assigned by management or the leadership team

Skills

Customer service

Resource allocation

Communication

Calm under pressure

Education

High school diploma or equivalent

Tools

CAD software

Job description

Advantage Ambulance in Riverside, CA is seeking EMS dispatchers to handle calls, triage transport requests, and deploy the most appropriate resources. The role emphasizes exceptional customer service and clear communication in a fast-paced environment.

The position requires EMT/EMD/ETC certification or ability to obtain one, 12-hour rotating shifts (0600-1800), and prior customer service or EMS dispatcher experience. Benefits include 401(k), health insurance, PTO, and more.