Ambulance Medical Dispatcher - DAY SHIFT

Advantage Ambulance; Riverside (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k)

Health insurance

Employee assistance program

Paid time off

Vision insurance

Dental insurance

Free uniforms

Free food & snacks

Job summary

Advantage Ambulance in Riverside, CA is seeking EMS dispatchers to handle calls, triage transport requests, and deploy the most appropriate resources. The role emphasizes exceptional customer service and clear communication in a fast-paced environment.

The position requires EMT/EMD/ETC certification or ability to obtain one, 12-hour rotating shifts (0600-1800), and prior customer service or EMS dispatcher experience. Benefits include 401(k), health insurance, PTO, and more.

Qualifications

• EMT, EMD, or ETC certification (Required) or ability to attain one.
• 12-hour rotating shifts 0600-1800 (Required).
• 1 year of direct customer service experience (Preferred).
• Previous EMS dispatcher or related healthcare experience (Preferred).
• High school diploma or equivalent (Preferred).

Responsibilities

• Demonstrate exceptional customer service skills with both internal and external customers.
• Ability to strategically review, plan, and deploy resources.
• Maintain a calm and professional demeanor.
• Take direction, work independently, and as part of a group.
• Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with callers.
• Familiarity with service area geography, roadways, and traffic patterns.
• Ensure compliance with all company and customer policies and procedures as they pertain to the coordination of patient transport.
• Professionally "control" difficult interactions and effectively direct the flow of the conversation.
• Proficiency with computer operations, word processing, email, and spreadsheet software programs.
• Operate a multi-line phone system.
• Document all phone and radio transactions using a computer-aided dispatch (CAD) program.
• Attend all mandatory meetings and trainings.
• Perform other duties as assigned by management or the leadership team

Skills

Customer service

Resource allocation

Communication

Calm under pressure

Education

High school diploma or equivalent

Tools

CAD software

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks

Advantage Ambulance is a BLS and CCT ambulance provider headquartered in the county of Riverside, California. Advantage is known for providing the highest quality of care and serving our communities with unmatched commitment. In December 2016, we achieved elite status by achieving the Commission on Accreditation of Ambulance services (CAAS). Only 1% of all ambulance organizations in the United States have achieved this accreditation. As a dispatcher with Advantage, you have an opportunity to work for a great employer...all while playing your part in the company's positive impact in the communities in which we serve.

WHAT MAKES ADVANTAGE A GREAT PLACE FOR DISPATCHERS TO WORK:

• State of the art dispatching center
• Coveted 12-hour shifts with more days off
• Dynamic department with experienced and supportive leadership
• Amenities…our CEO has been quoted saying "I want this place to be supportive, fun, inviting, comfortable, and stocked with snacks and refreshments...a place that everyone wants to come to each day."
• Come join our dispatching team and be part of a growing company that values their employees and offers exceptional work/life balance!

Our Dispatchers are responsible for answering, evaluating, and triaging all transport requests and deploying the most appropriate resources. We strive for excellence, and as such, expect every EMS Dispatcher to provide each caller with exemplary customer service.

REQUIRED/PREFERRED QUALIFICATIONS FOR EMS DISPATCHERS:

• Possession of an EMT, EMD, or ETC certification or the ability to attain one (Required)
• Availability to work 12-hour rotating shifts 0600-1800 (Required)
• One (1) year of direct customer service experience (Preferred)
• Previous work experience in a communications center or as an EMS dispatcher (Preferred)
• Previous work experience as an EMT, Paramedic, CNA, or LVN (Preferred)
• High school diploma or equivalent (Preferred)

DISPATCHER ROLES & RESPONSIBILITIES:

• Demonstrate exceptional customer service skills with both internal and external customers
• Ability to strategically review, plan, and deploy resources
• Maintain a calm and professional demeanor
• Take direction, work independently, and as part of a group
• Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with callers
• Familiarity with company service areas and medical facilities
• Working knowledge of service area geography, roadways, and traffic patterns
• Ensure compliance with all company and customer policies and procedures as they pertain to the coordination of patient transport
• Professionally "control" difficult interactions and effectively direct the flow of the conversation
• Proficiency with computer operations, word processing, email, and spreadsheet software programs
• Operate a multi-line phone system
• Document all phone and radio transactions using a computer-aided dispatch (CAD) program
• Attend all mandatory meetings and trainings
• Perform other duties as assigned by management or the leadership team

PHYSICAL REQUIREMENTS

• Must be able to sit for an extended period of time
• Requires frequent, repetitive hand movements, standing, walking, reaching, and grasping
• Must be able to hear and communicate clearly to perform job duties in-person and over the telephone
• Adequate vision is required in order to read information from printed sources and computer screens

BENEFITS:

• 401(k)
• Health insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Applicants must meet the minimum requirements above to apply. Advantage Ambulance offers of employment are contingent upon the successful outcome of a pre-employment background check, drug screen, and qualification requirements.