EMS Dispatch Supervisor

CHQ CHSI EMP LLC; United States; On-site; USD 45,000 - 60,000; Full time

Job summary

CHQ CHSI EMP LLC is seeking a Dispatch Supervisor in Blue Ash, OH. The role involves leading dispatch teams, managing schedules, and ensuring training for new and current staff. The supervisor must also carry out dispatcher duties as needed.

A High School Diploma and at least 2 years of relevant experience are required. Candidates must demonstrate strong communication skills and an ability to present training materials effectively.

Qualifications

• 2 years experience in Emergency Services, Public Service, Customer Service or Call Center.
• Ability to read, write and understand English.
• Strong presentation skills.

Responsibilities

• Leads the shift/team.
• Creates and assesses training for dispatch staff.
• Implements QA/CQI programs and identifies KPIs.

Skills

Leadership

Communication

Customer Service

Education

High School Diploma or equivalent

Job description

Job Address: 10123 Alliance Road, Suite 320 Blue Ash, OH 45242

Job Summary

The Dispatch Supervisor functions as the leader for the shift/team. The superviosr is responsible for shift assignments, staff schedules, and grid assignments, while still performing all duties and responsibilities of a dispatcher when necessary. The Dispatch Supervisor observes, corrects, and documents any tasks or actions that either need commending or correcting and reports them to the director.

Key Responsibilities

• Leads the shift/team.
• Works with the other leaders to create, deliver, assess, and adapt the training of all newly hired and current dispatchers to maintain the skills and proficiency of the dispatch center staff.
• Assists in creating a QA/CQI program and identifies adaptable KPIs to be used to monitor, evaluate, and educate the dispatch center staff.
• Report items to the director that need attention, either positive or negative.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 2 years Emergency Services, Public Service, Customer Service or Call Center Experience.
• Preferred License: Motor vehicle operator’s license.

Additional Requirements

• Ability to read, write and understand English and the able to type a minimum of 25 words per minute.
• Ability to present educational materials to individuals or groups within the dispatch department.