Dispatch Supervisor -Night Shift

Priority OnDemand; Memphis (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Priority OnDemand is seeking a Dispatcher Supervisor for a full-time night shift in Memphis, TN. The role involves overseeing all dispatching personnel, managing transport calls, and ensuring all dispatch systems are functional.

The ideal candidate will have strong leadership abilities and knowledge of emergency medical dispatch procedures. Responsibilities include maintaining communication with healthcare facilities and supervising dispatch staff to ensure efficient operations.

Qualifications

• Must be able to evaluate, coach, train and direct dispatch staff.
• All Dispatch Call Taker and Dispatcher requirements must be met.

Responsibilities

• Oversee dispatching personnel and managing calls for transport.
• Ensure all necessary systems and equipment are ready for use.
• Maintain communication with all relevant personnel and agencies.

Skills

Leadership

Knowledge of local geography

Emergency Medical Dispatch procedures

Job description

Dispatcher Supervisor - Full Time - Night Shift

Under the supervision of the Communications Director, the Dispatch supervisor will oversee all dispatching personnel within the communications center, including managing calls for transport, coordinating with management personnel, and performing varied professional and administrative tasks.

Reports To

• Communications Director as appropriate for all operational activities.

Responsibilities

• Demonstrates complete knowledge, understanding and compliance of company policies and procedures.
• Ensures that Computer Aided Dispatch computer console, phone system, radio system and all equipment is ready for use at the beginning of each shift.
• Ensures security of buildings, Dispatch Center and all other company property.
• Performs daily inspections of the work area and Dispatch Center for cleanliness and executes housekeeping duties to maintain a clean, clutter‑free and sanitary environment.
• Maintains appropriate communications with company units, managers, support staff, receiving healthcare facilities and other agencies via radio, data link, pager or cell phone as required.
• Is knowledgeable of local geography including hospital locations, public venues and streets and highway systems.
• Deploys, tracks and moves units on an ongoing basis throughout the day per local System Status Posting Plan.
• Responds to all calls for service promptly and accurately answers incoming phone calls per Emergency Medical Dispatch and company procedure.
• Utilizes appropriate Emergency Medical Dispatch procedures to determine the exact nature of each call and provide pre‑arrival instructions to callers per procedure.
• Dispatches the most appropriate unit for each request for service via radio, pager or mobile data terminal.
• Obtains complete intake information from all callers and inputs all required call data into the Computer Aided Dispatch system throughout the call.
• Communicates and coordinates with Field Supervisors, Operations Managers and other staff to ensure the proper number of fully equipped and staffed vehicles are available to fulfill the local System Status Plan on a daily basis.
• Acts at all times in the best interests of high quality patient care, reflecting credibly on the company and the professional reputation of the Dispatcher.
• Acts with the safety of field crews, patients, other EMS personnel, bystanders and public safety personnel present at the scene in mind.
• Provides appropriate pre‑arrival instructions per Emergency Medical Dispatch and company procedure.
• Maintains security and privacy of all company and patient information at all times in accordance with HIPAA and all other regulations.
• Accepts responsibility for recertification as an EMD and for other licenses and certifications required by company and governing bodies.
• Reports to assigned shifts on time, properly groomed in uniform, and remains on duty until properly relieved.
• Sets an example of professionalism and leadership, placing patient care excellence and safety above all else.
• Acts as a Field Training Officer assisting in evaluation, orientation and training of new dispatch staff.
• Directs and leads dispatch staff in handling deployment of units, incoming calls and dispatching.
• Directs and leads dispatch staff in performing administrative tasks such as vehicle breakdowns, accidents, injuries, supply requests and housekeeping.
• Assists senior managers as a “first stop” for dispatch staff with questions, concerns or issues regarding pay, benefits or personnel matters.
• Assists Field Supervisors, Quality Improvement and Billing support staff in evaluation, training and follow‑up with field crews in protocol compliance and documentation.
• Performs other duties as directed by management.

Qualifications

• All Dispatch Call Taker and Dispatcher requirements.
• Must have the ability to function as a leader evaluating, coaching, training and directing dispatch staff.

Physical Requirements

• The ability to reach, push and pull.
• The ability to sit for long periods of time.
• The ability to use phones and radios to communicate with callers, crews and other staff.
• The ability to use a mouse or keyboard to input data into a computer for long periods of time.
• The ability to view graphic and text data on multiple computer screens for long periods of time.
• The ability to complete all job duties during any and all hours of the day and night.