EMS Dispatch Specialist — 24/7 Emergency Communications

Emergency Telecommunicator Services; Narberth (Montgomery County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services in Narberth, PA is seeking Emergency Medical Dispatchers to support urgent medical calls. You will collect patient data, determine response priorities, and coordinate resources according to approved protocols.

Responsibilities include providing protocol-based guidance to callers, confirming details, and relaying critical information to responders while complying with oversight requirements.

Qualifications

• High school diploma or equivalent required or sponsored training may be provided.
• Emergency Medical Dispatcher certification may be required or preferred depending on vacancy.
• CPR certification may be required; EMT/paramedic credentials not universal.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition and status.
• Determine response priority using the medical dispatch system.
• Coordinate ambulance resources when assigned.
• Provide protocol-based instructions and relay information to responders.

Skills

Communication skills

Stress management

Education

High school diploma or equivalent

EMD certification preferred

Job description

Emergency Telecommunicator Services in Narberth, PA is seeking Emergency Medical Dispatchers to support urgent medical calls. You will collect patient data, determine response priorities, and coordinate resources according to approved protocols.

Responsibilities include providing protocol-based guidance to callers, confirming details, and relaying critical information to responders while complying with oversight requirements.