EMS Dispatch & Logistics Specialist

West Virginia University; Morgantown (WV); On-site; USD 42,000 - 56,000; Full time

Job summary

West Virginia University Health System is seeking a dispatcher for its Monongalia EMS operation. The role handles patient transportation requests, ensures medical necessity, and coordinates pre-approvals while supporting PCS completion and facility compliance.

The ideal candidate has 2+ years in EMS/dispatch, working knowledge of CAD systems (Zoll/Zeurcher), and EMS-related certifications. Strong communication and organization are essential for success in this on-site role in Morgantown, WV.

Qualifications

• High School Diploma or equivalent required.
• Valid Driver’s License required.
• Certified Dispatcher preferred; EMS certifications welcome.
• Current or prior medical certification or licensure (EMT, Paramedic, RN, etc.) eligible.

Responsibilities

• Processes requests for patient transportation.
• Ensures proper medical necessity (if possible).
• Coordinates any pre-approvals (if necessary).
• Assists with Physician Certification Statement (PCS) completion and compliance with requesting facilities.
• Answers phone calls and provide exceptional customer service.
• Monitors the location of ground assets to ensure accurate tracking to meet the transport need.
• Utilizes the CAD system to enter call information and assign assets efficiently.
• Works with mutual aid agencies to coordinate transport needs.
• Ensures paperwork compliance and crew feedback processes.
• Provides logistics support and restocking of assets.
• Assist with data entry, filing, and keeping the operation organized.

Skills

Communication

Computing systems

Reliability

Problem solving

Organization

Flexibility

Call intake

Education

High School Diploma

Driver’s License

Certified Dispatcher

Medical certification/licensure

Tools

Zoll CAD

Zeurcher CAD

Job description

West Virginia University Health System is seeking a dispatcher for its Monongalia EMS operation. The role handles patient transportation requests, ensures medical necessity, and coordinates pre-approvals while supporting PCS completion and facility compliance.

The ideal candidate has 2+ years in EMS/dispatch, working knowledge of CAD systems (Zoll/Zeurcher), and EMS-related certifications. Strong communication and organization are essential for success in this on-site role in Morgantown, WV.