EMS Dispatch & Emergency Communications Specialist

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 38,000 - 52,000; Full time

Job summary

St. Luke's University Health Network is seeking an Emergency Communications Operator Specialist to support EMS transport dispatch and review non-emergency requests for medical necessity, transport mode and ABN accuracy.

You will verify insurance pre-authorization and coordinate with hospital staff. This role requires strong customer service, multitasking across radio and phone, attention to detail, and ability to operate under state and hospital policies in a fast-paced environment.

Qualifications

• Evidence-based review of non-emergency transport requests.
• Ability to verify insurance pre-authorization requirements.
• Knowledge of ABN processing and ambulance documentation.

Responsibilities

• Provide telecommunications with excellent customer service for external and internal customers.
• Review non-emergency transport requests and schedule with appropriate resources.
• Coordinate with external transport resources and hospital staff for necessary authorizations and documentation.
• Monitor transport operations, dispatch crews, and maintain situational awareness across systems.

Skills

EMS Dispatch

Customer service

Radio communications

Data entry

Computer operations

Education

High School diploma or equivalent

Tools

Computer systems

Job description

St. Luke's University Health Network is seeking an Emergency Communications Operator Specialist to support EMS transport dispatch and review non-emergency requests for medical necessity, transport mode and ABN accuracy.

You will verify insurance pre-authorization and coordinate with hospital staff. This role requires strong customer service, multitasking across radio and phone, attention to detail, and ability to operate under state and hospital policies in a fast-paced environment.