Emergency Communications & Dispatch Operator

Saint Luke's; Kansas City (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

Saint Luke's in Kansas City is seeking a Security Switchboard Operator to support hospital operations from the main communications center. You will answer and route incoming calls, coordinate with departments, and provide visitors and staff with accurate information.

You will calmly manage emergencies following facility procedures, document activities in logs, dispatch security requests via two-way radios, monitor alarms, and help train new staff to uphold safety standards.

Responsibilities

• Answers inbound calls to the switchboard distributing the calls to the appropriate department or individual.
• Handles all emergency events in a calm and efficient manner following the established process for the facility in which the emergency event occurs.
• Provides helpful information to internal and external callers.
• Maintains detailed documentation in the appropriate communication logs.
• Dispatches Security requests using two way radios in a timely manner.
• Monitors alerts and alarms and notifying appropriate departments or individuals when required.
• Assists with mentoring and training of new employees.

Job description

Saint Luke's in Kansas City is seeking a Security Switchboard Operator to support hospital operations from the main communications center. You will answer and route incoming calls, coordinate with departments, and provide visitors and staff with accurate information.

You will calmly manage emergencies following facility procedures, document activities in logs, dispatch security requests via two-way radios, monitor alarms, and help train new staff to uphold safety standards.