EMS Dispatch & Communications Specialist

UPMC; West Mifflin (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

UPMC Center for Emergency Medicine seeks an EMS Communications Specialist to support UPMC PARC. This role handles patient transport requests and processing of all incoming phone calls, with 24/7 coverage and rotating daylight, evening, and overnight shifts.

The position requires EMS/healthcare experience, strong computer skills, and good communication. A high school diploma is required; EMT/paramedic certification is preferred. Zoll RightCad experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Call center experience preferred.
• Current EMS or healthcare experience required.
• Must possess good communication skills.
• Must possess strong computer skills.

Responsibilities

• Efficiently schedule non-medically necessary transportation for eligible clients/consumers as designated by the UPMC Health Plan
• Plan and coordinate transportation via the appropriate mode in accordance with the policies and procedures of the UPMC Health Plan
• Receive emergency calls and process appropriately
• Provide exceptional customer service according to UPMC policies and procedures
• Receive and document medical command reports and notify the emergency department
• Monitor hospital alarm systems
• Coordinate medical command requests from paramedic to physician and document the request
• Process incoming calls
• Document all information in the Zoll RightCad system
• Efficiently process medically necessary patient transportation requests on a timely basis.
• Receive hospital condition codes and send out notification page per policy and procedure
• Perform hospital operator duties on the overnight shift
• High school graduate or equivalent required.
• Call center experience preferred.
• Must possess strong computer skills.
• Current or prior EMS or healthcare experience required.
• Ability to multitask.
• Must possess good communication skills.

Skills

Multitasking

Strong communication skills

Call center experience

Good computer skills

Education

High school diploma or equivalent

Act 34 clearance

Tools

Zoll RightCad system

Job description

UPMC Center for Emergency Medicine seeks an EMS Communications Specialist to support UPMC PARC. This role handles patient transport requests and processing of all incoming phone calls, with 24/7 coverage and rotating daylight, evening, and overnight shifts.

The position requires EMS/healthcare experience, strong computer skills, and good communication. A high school diploma is required; EMT/paramedic certification is preferred. Zoll RightCad experience is a plus.