Mitigation Division Manager

IICRC; Hart's Location (NH); Hybrid; USD 75,000 - 120,000; Full time

Benefits offered by this job

Performance bonuses

401(k) match

Health insurance

Paid time off

Company car

Training & development

Job summary

Paul Davis Restoration of Northern VA is seeking a Mitigation Division Manager to lead a field team through recovery projects after fires or floods. You will guide the lifecycle from sale to closure, coach staff, and drive efficiency with AI-enabled tools.

This role demands elite conflict-management, strong communication with carriers and adjusters, and a passion for performance, safety, and continuous improvement across processes.

Qualifications

• Proven management experience leading teams in fast-paced settings.
• Deep restoration knowledge with mitigation, contents and cleaning projects.
• Strong interpersonal skills and conflict resolution under pressure.
• Tech-forward mindset leveraging AI to improve workflows.
• Proficiency with Xactimate and Symbility estimating software.
• Strong Microsoft Word, Excel, and Outlook skills.
• Clear, professional communication in writing and speech.

Responsibilities

• Lead and grow a field team, driving excellence and accountability.
• Oversee launch, execution, and profitable completion of projects.
• Collaborate with estimating, reconstruction, and admin teams.
• Resolve conflicts with carriers, owners, vendors, and trades.
• Negotiate with insurance carriers and adjusters, maintaining relations.
• Leverage restoration tech platforms and AI to streamline tasks.
• Monitor safety, quality, and real-time training opportunities.
• embody Paul Davis values and drive continuous improvement.

Skills

Management experience

Restoration expertise

Elite soft skills

Tech-forward mindset

Estimating software

Microsoft Office

Communication

Tools

Xactimate

Symbility

Job description

Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance

Paul Davis Restoration of Northern VA embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We pride ourselves on operational excellence, a people-first culture, and staying ahead of the industry curve by embracing cutting-edge technology.

Purpose of the Role

As the Mitigation Division Manager, you are more than a coordinator—you are a visionary leader, an elite problem solver, and a strategic partner. You will guide a team to help property owners and adjusters through the recovery process after traumatic events like fires or floods.

In this role, you will build, coach, and grow a high-performing field team while managing the entire lifecycle of a project from sale to closure. We are looking for a trailblazer who has a passion for being the absolute best at what they do, possesses elite conflict-management skills, and is excited to leverage modern technology—including Artificial Intelligence (AI)—to optimize efficiency and drive success.

Key Responsibilities

• Team Leadership & Growth: Recruit, train, coach, and scale a world-class emergency services team. Foster a culture of excellence, high accountability, and continuous development.
• Operational Excellence: Manage and delegate the launch, execution, and profitable completion of emergency water mitigation projects.
• Cross-Department Collaboration: Partner seamlessly with estimating, reconstruction, and administrative departments to ensure fluid communication and collective success.
• Conflict Resolution & Communication: Act as the primary point of resolution for complex situations involving carriers, property owners, vendors, and tradesmen. Turn high-stress challenges into positive outcomes.
• Stakeholder Management: Communicate and negotiate confidently with insurance carriers, local adjusters, desk adjusters, and program specialists.
• Tech Innovation: Maximize the use of multiple restoration technology platforms and actively embrace AI tools to streamline documentation, scheduling, and project tracking.
• Safety & Quality Control: Monitor job sites to enforce strict safety compliance, ensure premium quality control, and identify real-time training opportunities.
• Values Alignment: Live and breathe the Paul Davis Values, Vision, Mission, and 10 Serving Basics.

Qualifications & Experience

• Proven Management Experience: Demonstrated success building, leading, and motivating a team in a fast-paced environment.
• Restoration Expertise: Deep knowledge of the restoration industry, with hands-on experience managing mitigation, contents, and environmental cleaning projects.
• Elite Soft Skills: Exceptional interpersonal skills, strong emotional intelligence, and a proven track record of resolving conflicts under pressure.
• Tech-Forward Mindset: High comfort level navigating multiple software platforms simultaneously. A genuine excitement for how Artificial Intelligence can optimize workflows and improve accuracy.
• Estimating Software: Proficiency in Xactimate and Symbility estimating software.
• Core Competencies: Advanced critical thinking, critical problem-solving skills, and expert-level organization. Strong competency in Microsoft Office (Word, Excel, Outlook).
• Communication: Succinct, professional, and empathetic verbal and written communication.

Benefits & Compensation

• Competitive Compensation: $75,000 – $90,000 base salary, plus performance-driven bonuses tied directly to the water mitigation team's ROI. Realistically, total compensation is expected to exceed $120,000+ for high performers.
• Financial Security: 401(K) plan with company match after 1 year.
• Health & Wellness: Comprehensive health, dental, and vision insurance.
• Work-Life Balance: Paid holidays, sick days, and vacation days.
• Professional Growth: Industry certifications reimbursement program, alongside embedded training and rapid career advancement opportunities.
• Company Culture: Vibrant, inclusive culture with regular, fun team-building events.

Service Location

This position services the following Virginia Counties: Loudoun, Fairfax, Fauquier, Stafford, and Prince William.

Flexible work from home options available.

Compensation: $75,000.00 - $120,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission

To provide opportunities for great people to deliver Best in Class results