EMS Credentialing Supervisor - Policy & Compliance Lead

Adult Correction; North Carolina; On-site; USD 53,000 - 92,000; Full time

Job summary

North Carolina Department of Health and Human Services (DHHS) seeks a Credential Supervisor within the Office of Emergency Medical Services to lead credentialing operations. You will supervise staff, ensure lawful credentialing decisions, and drive process improvements to support EMS workforce needs.

Responsibilities include managing renewals, examinations, military equivalency reviews, and policy interpretation while maintaining accuracy and high-quality customer service for applicants and

Qualifications

• Experience applying credentialing standards and regulatory frameworks.
• Ability to interpret statutes, administrative rules and policies for credentialing determinations.
• Proven leadership, workload oversight, staff development and coaching.
• Experience managing high-volume credentialing workflows with accuracy and timeliness.
• Strong written communication with applicants, certified personnel and regulators.

Responsibilities

• Supervise credentialing staff and provide guidance, training and performance management.
• Oversee renewal, reinstatement, examination registration, legal recognition and military equivalency reviews.
• Review credentialing activities to ensure consistent policy application.
• Monitor timelines and workload distribution for timely, accurate services.
• Serve as a resource for applicants, EMS agencies and stakeholders regarding credentialing requirements.
• Evaluate complex credentialing cases and provide guidance on eligibility and policy interpretation.
• Develop, implement and improve credentialing procedures and processes to enhance efficiency.
• Analyze credentialing data, identify trends and recommend operational improvements.
• Coordinate with internal and external partners to align with state regulations.
• Support special projects and strategic initiatives for EMS credentialing.

Skills

Credentialing standards

Regulatory compliance

Leadership & staff development

High-volume workflows

Policy interpretation

Stakeholder communication

Job description

North Carolina Department of Health and Human Services (DHHS) seeks a Credential Supervisor within the Office of Emergency Medical Services to lead credentialing operations. You will supervise staff, ensure lawful credentialing decisions, and drive process improvements to support EMS workforce needs.

Responsibilities include managing renewals, examinations, military equivalency reviews, and policy interpretation while maintaining accuracy and high-quality customer service for applicants and