OEMS Credential Supervisor

Health & Human Services; Raleigh (NC); On-site; USD 53,000 - 92,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Sick leave

Parental leave

Job summary

The North Carolina Department of Health and Human Services, Office of Emergency Medical Services, seeks an Administrative Specialist I to lead credentialing staff and ensure compliant, high-volume credentialing operations across the state. You will guide renewal, registration, and policy interpretation to support EMS workforce needs.

Qualified candidates will have a Bachelor's degree with 3 years of related experience and a proven ability to manage complex workflows while communicating clearly

Qualifications

• Bachelor's degree from an appropriately accredited institution and three (3) years of experience related to the area of assignment.
• Experience applying credentialing standards, certification requirements, and regulatory frameworks to ensure compliant administration.
• Experience interpreting statutes, administrative rules, policies, and procedures for credentialing determinations.
• Leadership experience with workload oversight, staff development, and performance coaching.
• Experience managing high-volume workflows with accuracy and timeliness.

Responsibilities

• Supervise and direct credentialing staff, providing guidance, training, performance management, and operational oversight.
• Oversee certification renewal, reinstatement, examination registration, legal recognition, and military equivalency review processes.
• Review credentialing activities and documentation to ensure consistent application of policies, procedures, and regulatory requirements.
• Monitor workflow, processing timelines, and workload distribution to maintain timely credentialing services.
• Serve as a resource for credential applicants, certified personnel, EMS agencies, educational institutions, and stakeholders.
• Evaluate complex credentialing cases and provide guidance on eligibility determinations, certification requirements, and policy interpretation.

Skills

Credentialing leadership

Regulatory interpretation

Staff coaching

High-volume workflows

Policy guidance

Education

Bachelor's degree and 3 years related experience

Job description

Agency Dept of Health and Human Services Division Health Service Regulation Job Classification Title Administrative Specialist I (S) Position Number 60053858 Grade NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

Join the North Carolina Office of Emergency Medical Services and play a vital role in supporting the emergency medical systems that serve communities across North Carolina. At NCOEMS, you’ll contribute to a mission-driven team dedicated to strengthening EMS and trauma services through collaboration, regulatory excellence, and statewide technical support that helps save lives every day.

Key Duties

• Supervise and direct credentialing staff, providing guidance, training, performance management, and operational oversight to ensure efficient and effective program administration.
• Oversee certification renewal, reinstatement, examination registration, legal recognition, and military equivalency review processes to ensure compliance with applicable requirements and standards.
• Review credentialing activities and documentation to ensure consistent application of policies, procedures, and regulatory requirements.
• Monitor workflow, processing timelines, and workload distribution to maintain timely and accurate credentialing services.
• Serve as a resource for credential applicants, certified personnel, EMS agencies, educational institutions, and other stakeholders regarding credentialing requirements and processes.
• Evaluate complex credentialing cases and provide guidance on eligibility determinations, certification requirements, and policy interpretation.
• Develop, implement, and improve credentialing procedures and operational processes to enhance efficiency, accuracy, and customer service.
• Analyze credentialing data, identify trends, prepare reports, and recommend operational improvements that support program goals and performance measures.
• Coordinate with internal and external partners to ensure credentialing activities align with state regulations, organizational policies, and EMS workforce needs.
• Support special projects, policy implementation efforts, and strategic initiatives that advance the mission and operational objectives of the North Carolina Office of Emergency Medical Services.

Salary and Recruitment

Salary Grade Range: $52,592.00 - $92,036.00

Recruitment Range: $52,592.00 - $82,000.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required.

Preferred Qualifications

Applicants who possess the following skills are preferred: Demonstrated experience applying credentialing standards, certification requirements, and regulatory frameworks to ensure consistent and compliant administration of professional credentialing programs. Experience interpreting and applying statutes, administrative rules, policies, and procedures to make credentialing determinations and provide guidance on regulatory requirements. Documented experience providing leadership, workload oversight, staff development, and performance coaching to support efficient operations, service delivery objectives, and organizational goals. Prior experience managing high-volume workflows and complex processes while maintaining accuracy, attention to detail, and timely completion of credentialing activities. Skilled in communicating effectively with applicants, certified personnel, regulatory stakeholders, and organizational leadership through clear written correspondence, technical guidance, and verbal presentations.

Closing Date

The Posting Will Close At 11:59 P.M. The Night Before The End Date

Physical Requirements

• Sedentary office work requiring prolonged sitting.
• Frequent computer use.
• Occasional standing, walking, and lifting up to 25 pounds.

About the Division of Health Service Regulation (DHSR)

The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them.

About the Office of Emergency Medical Services

The Office of Emergency Medical Services foster emergency medical systems, trauma systems and credentialed EMS personnel to improve in providing responses to emergencies and disasters which will result in higher quality emergency medical care being delivered to the residents and visitors of North Carolina.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).

Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit the website for State Benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved.

We invite all potential applicants to apply for positions for which they may be qualified.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from an appropriately accredited institution and three (3) years of experience related to the area of assignment OR An equivalent combination of training and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.