OEMS Credential Supervisor

Adult Correction; North Carolina; Vor Ort; USD 53.000 - 92.000; Vollzeit

Zusammenfassung

North Carolina Department of Health and Human Services (DHHS) seeks a Credential Supervisor within the Office of Emergency Medical Services to lead credentialing operations. You will supervise staff, ensure lawful credentialing decisions, and drive process improvements to support EMS workforce needs.

Responsibilities include managing renewals, examinations, military equivalency reviews, and policy interpretation while maintaining accuracy and high-quality customer service for applicants and

Qualifikationen

• Experience applying credentialing standards and regulatory frameworks.
• Ability to interpret statutes, administrative rules and policies for credentialing determinations.
• Proven leadership, workload oversight, staff development and coaching.
• Experience managing high-volume credentialing workflows with accuracy and timeliness.
• Strong written communication with applicants, certified personnel and regulators.

Aufgaben

• Supervise credentialing staff and provide guidance, training and performance management.
• Oversee renewal, reinstatement, examination registration, legal recognition and military equivalency reviews.
• Review credentialing activities to ensure consistent policy application.
• Monitor timelines and workload distribution for timely, accurate services.
• Serve as a resource for applicants, EMS agencies and stakeholders regarding credentialing requirements.
• Evaluate complex credentialing cases and provide guidance on eligibility and policy interpretation.
• Develop, implement and improve credentialing procedures and processes to enhance efficiency.
• Analyze credentialing data, identify trends and recommend operational improvements.
• Coordinate with internal and external partners to align with state regulations.
• Support special projects and strategic initiatives for EMS credentialing.

Kenntnisse

Credentialing standards

Regulatory compliance

Leadership & staff development

High-volume workflows

Policy interpretation

Stakeholder communication

Jobbeschreibung

Agency

Dept of Health and Human Services

Division

Health Service Regulation

Job Classification Title

Administrative Specialist I (S)

Position Number

60053858

Grade

NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

Join the North Carolina Office of Emergency Medical Services and play a vital role in supporting the emergency medical systems that serve communities across North Carolina. At NCOEMS, you'll contribute to a mission-driven team dedicated to strengthening EMS and trauma services through collaboration, regulatory excellence, and statewide technical support that helps save lives every day.

The Credential Supervisor provides leadership and oversight for credentialing operations within the North Carolina Office of Emergency Medical Services (NCOEMS). This position is responsible for ensuring credentialing activities are administered in accordance with regulatory standards, state requirements, and organizational policies, including certification renewals, reinstatements, examination registration, legal recognition processes, and military equivalency reviews.

The position supervises credentialing staff, oversees workflow management and quality assurance activities, and serves as a resource for applicants, certified personnel, and stakeholders regarding credentialing requirements and processes. Through operational leadership, process improvement, and customer service excellence, the Credential Supervisor supports the integrity, consistency, and effectiveness of the EMS credentialing program.

Key Duties Include:

• Supervise and direct credentialing staff, providing guidance, training, performance management, and operational oversight to ensure efficient and effective program administration.
• Oversee certification renewal, reinstatement, examination registration, legal recognition, and military equivalency review processes to ensure compliance with applicable requirements and standards.
• Review credentialing activities and documentation to ensure consistent application of policies, procedures, and regulatory requirements.
• Monitor workflow, processing timelines, and workload distribution to maintain timely and accurate credentialing services.
• Serve as a resource for credential applicants, certified personnel, EMS agencies, educational institutions, and other stakeholders regarding credentialing requirements and processes.
• Evaluate complex credentialing cases and provide guidance on eligibility determinations, certification requirements, and policy interpretation.
• Develop, implement, and improve credentialing procedures and operational processes to enhance efficiency, accuracy, and customer service.
• Analyze credentialing data, identify trends, prepare reports, and recommend operational improvements that support program goals and performance measures.
• Coordinate with internal and external partners to ensure credentialing activities align with state regulations, organizational policies, and EMS workforce needs.
• Support special projects, policy implementation efforts, and strategic initiatives that advance the mission and operational objectives of the North Carolina Office of Emergency Medical Services.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $52,592.00 - $92,036.00

Recruitment Range: $52,592.00 - $82,000.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated experience applying credentialing standards, certification requirements, and regulatory frameworks to ensure consistent and compliant administration of professional credentialing programs.
• Experience interpreting and applying statutes, administrative rules, policies, and procedures to make credentialing determinations and provide guidance on regulatory requirements.
• Documented experience providing leadership, workload oversight, staff development, and performance coaching to support efficient operations, service delivery objectives, and organizational goals.
• Prior experience managing high-volume workflows and complex processes while maintaining accuracy, attention to detail, and timely completion of credentialing activities.
• Skilled in communicating effectively with applicants, certified personnel, regulatory stakeholders, and organizational leadership through clear written correspondence, technical g