EMS Credentialing Supervisor: Regulatory Leadership

State of North Carolina; North Carolina; On-site; USD 53,000 - 92,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) Office of Emergency Medical Services seeks a Credential Supervisor to lead credentialing operations, ensure regulatory compliance, and provide guidance to applicants, EMS agencies, and stakeholders across the state. You will oversee renewals, examinations, and legal recognitions while improving processes and service quality.

This role requires strong leadership, experience with credentialing standards, and the ability to manage

Qualifications

• Bachelor's degree and three years of credentialing experience required.
• Experience applying credentialing standards and regulatory rules.
• Ability to manage high-volume credentialing workflows accurately.

Responsibilities

• Supervise credentialing staff, provide guidance and performance coaching.
• Oversee renewal, reinstatement, examination registrations and military equivalency reviews.
• Ensure compliance with policies, procedures and regulatory requirements.
• Monitor timelines and workload distribution for timely services.
• Advise on eligibility determinations and credentialing interpretations.

Skills

Credentialing knowledge

Regulatory interpretation

Leadership

High-volume workflows

Stakeholder communication

Education

Bachelor's degree

Job description

The North Carolina Department of Health and Human Services (DHHS) Office of Emergency Medical Services seeks a Credential Supervisor to lead credentialing operations, ensure regulatory compliance, and provide guidance to applicants, EMS agencies, and stakeholders across the state. You will oversee renewals, examinations, and legal recognitions while improving processes and service quality.

This role requires strong leadership, experience with credentialing standards, and the ability to manage