Communication Specialist - Cleveland

MMT Ambulance; Cleveland (OH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Free CAPCE-accredited training

Tuition reimbursement

Comprehensive benefits

Job summary

MMT Ambulance in Cleveland is seeking a Communication Specialist to coordinate between dispatchers and facilities, ensuring timely and accurate responses to ambulance transport requests. You will operate the multi-line phone system and computer software, and notify callers of delays when requested.

The role requires a high school diploma or equivalent, strong English communication, teamwork, and the ability to handle high-stress situations.

Qualifications

• High school diploma or equivalent.
• Knowledge of medical terminology.
• Strong written and spoken English.
• Ability to work in a high-stress environment.
• Customer service experience.
• Experience with electronic communication systems.

Responsibilities

• Coordinate communication between dispatchers and facilities to ensure timely responses to ambulance transport requests.
• Receive, assimilate, and accurately record information into our system.
• Operate computers, software, and a multi-line phone system.
• Notify callers of delays in transports upon request of dispatch.
• Work varying shifts, including weekends and holidays.

Skills

Communication

English fluency

Teamwork

Stress management

Customer service

Medical terminology

Education

High school diploma or equivalent

Tools

Electronic communication systems

Job description

Are you passionate about making a meaningful impact in the field of Emergency Medical Services (EMS)? Join MMT Ambulance and make a Difference in Your Community! We are growing fast and need compassionate EMS professionals to join our team. Enjoy competitive pay, flexible schedules, great benefits, free continuing education and more. Make a difference with us!As a Communication Specialist, you play a crucial role in ensuring effective communication and coordination within the emergency medical services team. Your responsibilities include coordinating communication between dispatchers and facilities to ensure timely and accurate responses to service requests for ambulance transports.Essential Duties and Responsibilities:Ensuring that callers are notified of any delay in transports upon request of dispatchAbility to demonstrate responsibility by receiving, assimilating, and recording information accurately into our system and respond appropriatelyOperates computers, software, and multi-line phone systemFlexible as to work schedule and able to work varying shifts, including Saturdays, Sundays, and holidaysPhysical Demands:Must be able to sit for long periods of timeMust be able to hear wellMust be able to speak, write, and understand English fluentlyQualifications:Minimum of a high school diploma or equivalentKnowledge of medical terminologyProficiency in spelling and writing EnglishStrong communication skills and ability to work in a team environmentAbility to deal with high stress situationsCustomer service experienceWorking knowledge and proficiency of electronic communicationAble to quickly manage and transition between various tasks while maintaining attention to detailSelf-confidence, emotional stability, good judgment, and tolerance for high stressPossess good verbal communication skillsAbility to handle adverse situations effectivelyOther Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. At any time with or without notice, duties, responsibilities and activities may evolve.What We Offer:We offer a comprehensive benefits package to support your health, well-being, and financial future. Benefit offerings vary based on hours worked.Health Insurance: Medical, Dental, Vision, Health savings account, and Flexible spending accountRetirement Plans: 401K and Roth 401K, with a company matchPaid Time OffEmployer Paid: Basic Life Insurance and Long-Term DisabilitySupplemental Plans: Short-Term Disability, Life, Critical Illness, Accident InsuranceProfessional Development: Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous EducationWho We Are:For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients.MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500+ vehicles and a workforce of 3,200+ providers, MMT is committed to delivering the best patient care 24/7/365.If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team!Statement of Equal Opportunity Employment:It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.