EMS Call Taker & Dispatcher Afternoon ,Evening and Weekends

Midwood EMS; New York (NY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Flexible schedules

Weekly paychecks

Paid time off

Professional work environment

Friendly, dedicated coworkers

Job summary

Midwood EMS in Brooklyn is seeking experienced Emergency Medical Dispatchers to support our 24/7 EMS operations from our Coney Island headquarters. You will coordinate with hospitals, crews, patients and family members to arrange rapid, safe transport.

The ideal candidate has knowledge of medical terminology, excellent communication skills, strong attention to detail and the ability to multi-task under pressure.

Qualifications

• Knowledge of medical terminology.
• Excellent interpersonal and communication skills in English.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Ability to establish effective working relationships across departments.
• Availability to work afternoons, nights, weekends and holidays (24/7 operations).

Responsibilities

• Working directly with hospitals, healthcare providers, facilities, patients and caretakers to arrange transport.
• Verifying patients' insurance coverage.
• Answering and making phone calls.
• Collecting insurance information for billing.
• Processing credit card payments.
• Dispatching calls using radio codes and practices.

Skills

Medical terminology

Interpersonal & communication

Attention to detail

Multi-tasking

English communication

Tools

CAD systems

Job description

EMT Technicians are welcome to apply:

Midwood EMS is seeking experienced Emergency Medical Dispatchers to work from our Brooklyn headquarters located in Coney Island.

WHY WORK WITH MIDWOOD EMS

• Flexible Schedules
• Weekly Paychecks
• Paid Time Off
• Professional Work Environment
• Friendly, Dedicated Coworkers

The dispatcher position is critical to the efficient assignment of resources to customers and clients served by the company. All communications between crews, callers, hospitals, management and others flows through the dispatcher. This position requires a strong team player with a professional attitude, excellent customer service skills, and the ability to work well under pressure to ensure that all calls are responded to safely and rapidly.

Key Duties and Responsibilities

• Working directly with hospitals, healthcare provider, facilities, patients, patients' family members and patient caretakers' patient to set up any and all transport
• Verifying patients' insurance coverage
• Answering phone calls and making phone calls
• Taking insurance information for company billing department
• Processing credit card payments
• Dispatching calls using radio codes and practices

Required Knowledge, Skills and Abilities

• Knowledge of Medical Terminology
• Excellent interpersonal and communication (both verbal and written) skills and ability to communicate clearly in English
• Strong attention to detail and the ability to multi-task in a fast paced environment
• Ability to establish effective working relationships with personnel from multiple departments and divisions
• Candidate must be available work afternoons, nights, weekends, and holidays as needed - due to the nature of the EMS industry we operates 24 hours a day, 7 days a week

Preferred Experience

• Previous Emergency Medical Services (EMS) experience
• Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems

Schedule

• Candidates will receive training from Monday to Friday
• Schedule will consist of later afternoon shifts, Overnights and weekends