EMS Call Taker & Dispatcher Afternoon ,Evening and Weekends

Midwood Ambulance; New York (NY); On-site; USD 27,552,000 - 38,573,000; Full time

Benefits offered by this job

Flexible schedules

Weekly paychecks

Paid Time Off

Professional work environment

Friendly, dedicated coworkers

Job summary

Midwood EMS in Brooklyn seeks experienced Emergency Medical Dispatchers to support ambulance operations from our Coney Island headquarters. The role centers on rapid, accurate communication and coordinating transport with hospitals, crews, and care teams.

You will work afternoons, nights, weekends, and holidays, with 24/7 operations, training Monday to Friday. Benefits include flexible scheduling, weekly pay, and a professional work environment.

Qualifications

• Knowledge of medical terminology.
• Excellent interpersonal and communication skills in English.
• Ability to multi-task in a fast-paced EMS environment.
• Availability for afternoons, nights, weekends, and holidays.
• Experience in EMS or dispatch preferred.

Responsibilities

• Coordinate with hospitals, healthcare providers, facilities, patients and families to arrange transport.
• Verify patients' insurance coverage.
• Answer and make phone calls as part of dispatch.
• Collect insurance information for billing.
• Process card payments as required.
• Dispatch calls using radio codes and standard practices.

Skills

Medical Terminology

Interpersonal Skills

Verbal & Written Communication

English Proficiency

Multi-tasking

Team Player

Afternoons/Nights/Weekends/Holidays

EMS Dispatch Experience

CAD Systems Experience

Tools

CAD Systems

Job description

EMT Technicians are welcome to apply:

Midwood EMS is seeking experienced Emergency Medical Dispatchers to work from our Brooklyn headquarters located in Coney Island.

WHY WORK WITH MIDWOOD EMS

• Flexible Schedules
• Weekly Paychecks
• Paid Time Off
• Professional Work Environment
• Friendly, Dedicated Coworkers

The dispatcher position is critical to the efficient assignment of resources to customers and clients served by the company. All communications between crews, callers, hospitals, management and others flows through the dispatcher. This position requires a strong team player with a professional attitude, excellent customer service skills, and the ability to work well under pressure to ensure that all calls are responded to safely and rapidly.

Key Duties and Responsibilities

• Working directly with hospitals, healthcare provider, facilities, patients, patients' family members and patient caretakers' patient to set up any and all transport
• Verifying patients' insurance coverage
• Answering phone calls and making phone calls
• Taking insurance information for company billing department
• Processing credit card payments
• Dispatching calls using radio codes and practices

Required Knowledge, Skills and Abilities

• Knowledge of Medical Terminology
• Excellent interpersonal and communication (both verbal and written) skills and ability to communicate clearly in English
• Strong attention to detail and the ability to multi-task in a fast paced environment
• Ability to establish effective working relationships with personnel from multiple departments and divisions
• Candidate must be available work afternoons, nights, weekends, and holidays as needed - due to the nature of the EMS industry we operates 24 hours a day, 7 days a week

Preferred Experience

• Previous Emergency Medical Services (EMS) experience
• Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems

Schedule

• Candidates will receive training from Monday to Friday
• Schedule will consist of later afternoon shifts, Overnights and weekends