Medical Dispatcher

InstaCare EMS; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible Schedules

Weekly Paychecks

Paid Time Off

Professional Work Environment

Friendly, Dedicated Coworkers

Job summary

InstaCare EMS is seeking new and experienced Emergency Medical Dispatchers to work from our Brooklyn headquarters located in Coney Island. The dispatcher role focuses on efficient resource assignment and clear communication with crews, hospitals, and management.

Ideal candidates have knowledge of medical terminology, excellent English communication, and the ability to work in a 24/7 EMS environment. Flexible schedules and weekly pay are offered to support a professional work environment.

Qualifications

• Knowledge of medical terminology and patient care processes.
• Strong verbal and written communication in English.
• Ability to multi-task and maintain composure in a fast-paced EMS environment.
• Experience working with diverse teams and hospitals is a plus.

Responsibilities

• Coordinate transport with hospitals, providers, patients, and families.
• Verify patient insurance information for billing.
• Answer and place calls, document details for dispatch.
• Collect insurance information for billing and process payments when needed.
• Dispatch calls using established radio protocols and codes.

Skills

Medical Terminology

Interpersonal Communication

English Fluency

Attention to Detail

Team Collaboration

Tools

CAD Software

Job description

InstaCare EMS is seeking new and experienced Emergency Medical Dispatchers to work from our Brooklyn headquarters located in Coney Island.

Why Work With InstaCare EMS

• Flexible Schedules
• Weekly Paychecks
• Paid Time Off
• Professional Work Environment
• Friendly, Dedicated Coworkers

The dispatcher position is critical to the efficient assignment of resources to customers and clients served by the company. All communications between crews, callers, hospitals, management and others flow through the dispatcher. This position requires a strong team player with a professional attitude, excellent customer service skills, and the ability to work well under pressure to ensure that all calls are responded to safely and rapidly.

Key Duties and Responsibilities

• Working directly with hospitals, healthcare providers, facilities, patients, patient’s family members and patient caretakers to set up any and all transport
• Verifying patients’ insurance coverage
• Answering phone calls and making phone calls
• Taking insurance information for company billing department
• Processing credit card payments
• Dispatching calls using radio codes and practices

Required Knowledge, Skills and Abilities

• Knowledge of Medical Terminology
• Excellent interpersonal and communication (both verbal and written) skills and ability to communicate clearly in English
• Strong attention to detail and the ability to multi‑task in a fast paced environment
• Ability to establish effective working relationships with personnel from multiple departments and divisions
• Flexibility to work nights, weekends, and holidays as needed – due to the nature of the EMS industry we operate 24 hours a day, 7 days a week

Preferred Experience

• Previous Emergency Medical Services (EMS) experience, Strongly Preferred
• Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems

InstaCare EMS is proud to be an Equal Opportunity Employer. InstaCare EMS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.