EMS Billing & Compliance Specialist

Pender County Government; Burgaw (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Pender County Government seeks an EMS Billing Liaison to serve as the main contact between Emergency Services and its EMS billing vendor. You will ensure timely submission of billing documents, review PCRs, and resolve issues that impact reimbursements while maintaining HIPAA compliance.

You will track claims, communicate with the vendor, and assist with revenue reporting and process improvements. Strong detail, organization, and Microsoft Office skills are essential for success.

Qualifications

• Review and verify PCRs for accuracy and compliance before billing submission.
• Coordinate with EMS crews to resolve missing or incomplete documentation.
• Maintain records of billing communications, audits, and resolutions.

Responsibilities

• Review and verify patient care reports (PCRs) for accuracy, completeness, and compliance prior to billing submission.
• Coordinate with EMS crews to resolve missing or incomplete documentation that may delay claim processing.
• Track and monitor the flow of billing data, claims submissions, and payment activity.
• Communicate regularly with the billing vendor to review account status, resolve denials, and address outstanding claims.
• Identify and report trends or recurring documentation issues that affect billing accuracy or timeliness.
• Assist with reconciliation of deposits, remittance reports, and monthly billing summaries.
• Ensure compliance with HIPAA, Medicare, Medicaid, and commercial insurance billing regulations.
• Maintain accurate records of all billing communications, audits, and resolutions.
• Support management with revenue reports, performance metrics, and process improvement recommendations.
• Provide feedback and occasional training reminders to field staff on documentation standards that affect billing quality.

Skills

Attention to detail

Verbal communication

Written communication

Interpersonal skills

Analytical mindset

Organizational skills

Microsoft Office

Education

High school diploma or GED

Associate degree in Business Administration

Healthcare Management or related field

Tools

EMS ePCR systems

Billing software

Microsoft Office Suite

Job description

Pender County Government seeks an EMS Billing Liaison to serve as the main contact between Emergency Services and its EMS billing vendor. You will ensure timely submission of billing documents, review PCRs, and resolve issues that impact reimbursements while maintaining HIPAA compliance.

You will track claims, communicate with the vendor, and assist with revenue reporting and process improvements. Strong detail, organization, and Microsoft Office skills are essential for success.