EMS Administrative Supervisor: Scheduling & People Ops

American Medical Response; Santa Cruz (CA); On-site; USD 115,000 - 130,000; Full time

Job summary

American Medical Response in Santa Cruz, CA seeks an Administrative Support Supervisor to ensure full and appropriate staffing of field units and provide support for administrative duties within the operation. Key duties include scheduling and workforce coordination, payroll verification, attendance tracking, HRIS updates, and employee relations, with mentorship and performance coaching for staff.

You will work with management to meet contract performance, minimize lost hours, and maintain

Qualifications

• High school diploma or GED required.
• Minimum of two (2) years of administrative experience, including working independently, prioritizing competing responsibilities, managing multiple tasks, and meeting deadlines.
• Previous supervisory experience preferred.

Responsibilities

• Coordinate daily work schedules for field employees and supervisory personnel.
• Maintain and administer the master schedule for field and supervisory staff.
• Coordinate staffing for special events, ride-alongs, stand-bys, and other operational requirements.
• Record employee sick calls and ensure vacancies are staffed.
• Process time-off requests and record approved leave on schedules.
• Prepare transitional and special schedules related to shift transfers.
• Process shift bids according to policies.
• Oversee scheduling to ensure efficient workforce deployment.
• Ensure full staffing to minimize lost unit hours.
• Notify management of lost hours and staffing needs.
• Code and enter attendance and lost hour data accurately.
• Maintain certification records for field personnel.
• Distribute overtime opportunities per guidelines.
• Assist with payroll inquiries and scheduling concerns.
• Monitor system performance and communicate staffing needs to field employees.
• Modify calls and Station Staffing Matrix plans to meet service levels.
• Ensure daily shift compliance with performance standards.

Skills

Strong organizational skills

Time management

Microsoft Office proficiency

Typing 35 WPM

Verbal communication

Written communication

Interpersonal skills

Independent work

Education

High school diploma or GED

Job description

American Medical Response in Santa Cruz, CA seeks an Administrative Support Supervisor to ensure full and appropriate staffing of field units and provide support for administrative duties within the operation. Key duties include scheduling and workforce coordination, payroll verification, attendance tracking, HRIS updates, and employee relations, with mentorship and performance coaching for staff.

You will work with management to meet contract performance, minimize lost hours, and maintain