EMS Account Manager

Jobtailor; Dallas (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

Jobtailor is seeking a partnerships manager to own the day‑to‑day health of EMS partnerships and act as the primary point of contact for partner experiences. You will build trusted relationships with EMS leaders, support renewals and expansions with Sales, and enable growth across agencies through informed introductions and operational context.

The role emphasizes strong communication, analytical problem‑solving, and cross‑functional collaboration with Sales, Implementation, and Clinical teams.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 1–3 years of EMS/public safety or related field experience preferred.
• Proven ability to build and maintain long‑term relationships with public safety stakeholders.
• Experience supporting account growth, renewals, or expansions with Sales teams.
• Excellent written and verbal communication, with strong presentation skills.
• Willingness to travel to partner sites and industry events.

Responsibilities

• Own the day‑to‑day health of assigned EMS partnerships and be the primary contact.
• Build trusted relationships with EMS leaders and field personnel.
• Partner with Sales on renewals, expansions, and planning conversations.
• Provide introductions and clinical/operational context to enable growth.
• Drive adoption by aligning training and dispatch workflows with real‑world needs.
• Monitor performance and usage trends to surface risks and opportunities.
• Coordinate with Implementation and Clinical teams to resolve issues.
• Lead partner check‑ins, data reviews, and on‑site engagements.
• Support contract renewals, amendments, and program expansions with leadership.
• Represent RightSite in EMS meetings and forums as a credible partner.
• Maintain accurate CRM records for forecasting and coordination.
• Stay updated on EMS market dynamics and regulatory changes.

Skills

EMS Partnerships

Account Growth Support

Excellent Communication

Analytical Problem-Solving

CRM Tools Experience

Education

Bachelor’s degree or equivalent experience

Tools

HubSpot

Salesforce

CRM Systems

Job description

Responsibilities

• Own the day-to-day health of assigned EMS partnerships, serving as the primary point of contact and accountable steward of the partner experience.
• Build and sustain trusted relationships with EMS chiefs, operations leaders, dispatch leadership, and field personnel, grounded in a practical understanding of EMS workflows and constraints.
• Partner with Sales as a subject‑matter and relationship expert, participating in renewals, expansions, and planning conversations to ensure continuity and credibility.
• Enable growth within existing and adjacent agencies by providing warm introductions, institutional knowledge, and operational context.
• Drive adoption and appropriate utilization by helping agencies align training, dispatch workflows, and field operations to real‑world conditions.
• Monitor partner performance and utilization trends, identifying risks early and surfacing opportunities to improve outcomes and capacity.
• Coordinate closely with Implementation and Clinical teams to resolve issues, refine workflows, and strengthen clinical and operational results.
• Plan and lead regular partner check‑ins, performance data reviews, and on‑site engagements to maintain alignment and trust.
• Support contract renewals, amendments, and program expansions in collaboration with Sales and executive leadership.
• Represent RightSite in agency meetings, trainings, and regional or state EMS forums as a credible partner to the EMS community.
• Maintain accurate, current records in CRM systems to support forecasting, renewals, and internal coordination.
• Stay current on EMS market dynamics, regulatory changes, and public‑sector trends that shape partner needs and decision‑making.

Requirements

• Texas based, within a reasonable distance of a major airport (preferably Dallas)
• Bachelor’s degree or equivalent experience
• 1‑3 years of experience working with EMS, public safety agencies, healthcare services, or related fields preferred
• Strong understanding of EMS operations, public‑sector environments, and value‑based care concepts
• Proven ability to build and maintain long‑term, trust‑based relationships with public safety stakeholders
• Experience supporting account growth, renewals, or expansions in partnership with a Sales organization
• Excellent communication and presentation skills, with comfort engaging both executive leadership and frontline teams
• Highly organized with strong time‑management and follow‑through
• Analytical and problem‑solving mindset, with the ability to translate data into partner‑relevant insights
• Comfortable working cross‑functionally with Sales, Implementation, Clinical, and Product teams
• Willingness to travel to partner sites and industry events
• Experience with CRM tools (HubSpot, Salesforce, or similar) preferred

Core Competencies

Demonstrates expertise in managing EMS partnerships and fostering trust‑based relationships with public safety stakeholders. Proficient in analyzing performance data and aligning operational workflows to enhance partner outcomes and support growth initiatives.

Highest-signal resume keywords

• EMS Operations Understanding
• Account Growth Support
• Excellent Communication Skills
• Analytical Problem‑Solving
• CRM Tools Experience

Hard Skills

• Public Safety Agency Experience
• Value‑Based Care Concepts
• Data Analysis
• Operational Workflow Refinement
• Contract Renewals Support

Soft Skills

• Relationship Building
• Organizational Skills
• Time Management
• Cross‑Functional Collaboration
• Presentation Skills

Industry Keywords

• EMS Partnerships
• Public‑Sector Environments
• Healthcare Services
• Market Dynamics
• Regulatory Changes

Tools & Technologies

• CRM Systems
• HubSpot
• Salesforce