EMR Interface Success Lead

Myriad Genetics; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Myriad Genetics seeks an Interface Success Manager for Clinic Interfaces and EMR to ensure high-quality experiences across live interfaces. You will onboard clinics, monitor health and utilization, and lead frontline support while partnering across teams to improve workflows.

You will contribute to strategic EMR service initiatives, drive operational improvements, and build strong relationships with customers and internal stakeholders.

Qualifications

• Bachelor's degree in science, engineering, or related field is required.
• Experience delivering exceptional customer support in complex environments.
• Familiarity with EMR/LIS systems and healthcare interoperability standards (HL7, FHIR).
• Experience with incident management and de-escalation, clear communication, and coordinated issue resolution.
• Ability to streamline processes and drive scalable operational improvements.
• Strong written and verbal communication with a customer-centric mindset.

Responsibilities

• Lead frontline support for live interfaces and triage issues from clinics, EMR vendors, stakeholders, and internal teams.
• Monitor interface health, message volume, error queues, delivery, and turnaround times.
• Troubleshoot HL7 and FHIR messages; collaborate with Interface Engineers on fixes.
• Conduct root cause analysis and implement permanent fixes to reduce support volume.
• Manage changes to live interfaces, EMR upgrades, new locations, and onboarding of new tests/products.
• Partner with project managers on interface configurations and go-live readiness.
• Maintain Jira tickets and Confluence documentation for client workflows and decisions.
• Collaborate with Commercial, Product, and EMR-adjacent teams to drive scalable improvements.

Skills

Customer support

Incident management

Process improvement

Written communication

Verbal communication

Attention to detail

Healthcare domain knowledge

Education

Bachelor's degree in science/engineering or related field

Tools

Mirth Connect

Cloverleaf

Corepoint

Rhapsody

Salesforce

Service Cloud

Jira

Confluence

Job description

Myriad Genetics seeks an Interface Success Manager for Clinic Interfaces and EMR to ensure high-quality experiences across live interfaces. You will onboard clinics, monitor health and utilization, and lead frontline support while partnering across teams to improve workflows.

You will contribute to strategic EMR service initiatives, drive operational improvements, and build strong relationships with customers and internal stakeholders.