EMR Integration Success Manager

Myriad Genetics; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Myriad Genetics seeks an Interface Success Manager for Clinic Interfaces and EMR to ensure high-quality experiences across live interfaces. You will onboard clinics, monitor health and utilization, and lead frontline support while partnering across teams to improve workflows.

You will contribute to strategic EMR service initiatives, drive operational improvements, and build strong relationships with customers and internal stakeholders.

Qualifications

• Bachelor's degree in science, engineering, or related field is required.
• Experience delivering exceptional customer support in complex environments.
• Familiarity with EMR/LIS systems and healthcare interoperability standards (HL7, FHIR).
• Experience with incident management and de-escalation, clear communication, and coordinated issue resolution.
• Ability to streamline processes and drive scalable operational improvements.
• Strong written and verbal communication with a customer-centric mindset.

Responsibilities

• Lead frontline support for live interfaces and triage issues from clinics, EMR vendors, stakeholders, and internal teams.
• Monitor interface health, message volume, error queues, delivery, and turnaround times.
• Troubleshoot HL7 and FHIR messages; collaborate with Interface Engineers on fixes.
• Conduct root cause analysis and implement permanent fixes to reduce support volume.
• Manage changes to live interfaces, EMR upgrades, new locations, and onboarding of new tests/products.
• Partner with project managers on interface configurations and go-live readiness.
• Maintain Jira tickets and Confluence documentation for client workflows and decisions.
• Collaborate with Commercial, Product, and EMR-adjacent teams to drive scalable improvements.

Skills

Customer support

Incident management

Process improvement

Written communication

Verbal communication

Attention to detail

Healthcare domain knowledge

Education

Bachelor's degree in science/engineering or related field

Tools

Mirth Connect

Cloverleaf

Corepoint

Rhapsody

Salesforce

Service Cloud

Jira

Confluence

Job description

Job Description

Interface Success Manager - Clinic Interfaces and EMR (Project Manager II)

Myriad’s Clinic Interfaces and EMR Team supports the seamless integration of Myriad products and services into our customers’ existing digital systems. We support all Myriad business units, products, and the medical specialties that use them, bringing precision medicine services to healthcare providers through the tools they use every day. The established EMR Team supports integrations across dozens of major EMR, LIS, and specialty platforms.

The Interface Success Manager helps ensure that these interfaces deliver a high-quality customer experience and achieve their intended operational and business impact. This role supports the onboarding of newly interfaced clinics, monitors interface health and utilization, leads frontline support for live interfaces, and partners across teams to resolve issues and improve workflows.

In addition to day-to-day interface success and support, this Interface Success Manager role contributes to strategic initiatives that expand and refine Myriad’s EMR services across products. We are looking for someone who builds strong relationships, drives operational improvements, and delivers outstanding support in complex technical environments.

What You’ll Do

• Lead frontline support for live interfaces, triaging and resolving issues from clinics, EMR vendors, commercial stakeholders, and internal teams through defined support channels.
• Monitor interface health, including message volume, error queues, delivery, and result turnaround, and proactively address issues before clients report them.
• Troubleshoot HL7 and FHIR REST API order and result messages and partner with Interface Engineers on mapping, connectivity, and configuration fixes.
• Conduct root cause analysis on recurring issues and drive permanent fixes that reduce support volume over time.
• Manage changes to live interfaces, including EMR upgrades, new locations or providers, and onboarding of new tests or products.
• Partner with Interface Project Managers throughout new implementation builds to advise on interface configurations and workflows, review build quality, and confirm go-live readiness.
• Maintain accurate Jira tickets and Confluence documentation for client workflows, configurations, decisions, and known issues.
• Partner cross-functionally with Commercial, Product, and EMR-adjacent teams on strategic initiatives that drive scalable improvements in interface adoption and utilization across the broader customer base.
• Develop a broad understanding of clinic experiences across EMR platforms, the interface implementation process, and operational workflows throughout Myriad’s pipeline.
• Support special projects and strategic initiatives, including product pilots, new technology development, and process optimization, with management and/or peer oversight and collaboration.

About You

Required Qualifications

• 2–4+ years of experience in healthcare, with direct exposure to EMR and/or LIS systems.
  • Demonstrated success delivering outstanding customer support in a complex operational and technical environment.
    • Experience with incident management and de-escalation, including clear communication and coordinated issue resolution.
    • Proven ability to streamline processes, minimize repetitive work, and contribute to scalable operational improvements.
    • Ability to balance multiple commitments, advance longer-term initiatives, and respond effectively to emerging day-to-day demands.
    • Exceptional written and verbal communication skills with a customer-centric mindset.
    • Meticulous attention to detail when reviewing message data, validating workflows, and documenting configurations.
    • Working knowledge of the healthcare landscape.
    • Experience with interface engines or middleware such as Mirth Connect, Cloverleaf, Corepoint, and Rhapsody.
    • Exposure to healthcare interoperability standards and message types, including HL7 ORM/ORU, ADT/SIU, CCD, CDA, and FHIR.
    • Experience with CRM, issue-tracking, and documentation tools such as Salesforce, Service Cloud, Jira, and Confluence.
• A bachelor’s degree (B.A. or B.S.) in science, engineering, or a related field.

PrPreferred Qualifications

• Familiarity with genetic testing, precision medicine, and/or pharmacogenomics (PGx).
  • Project management experience, preferably with PMP certification.
    • Familiarity with agile and scrum concepts highly valued.

About Us

For more than 30 years, Myriad Genetics has led the way in precision medicine by delivering important insights to help people make informed health decisions. As a leading molecular diagnostic testing and precision medicine company, we are dedicated to advancing health and well-being for all. Our innovative genetic tests are used across specialties including oncology, women’s health, and mental health, empowering clinicians to personalize treatment and help their patients take proactive steps toward better outcomes.

What inspires us – and you – is simple: Every test, every insight, and every patient story emphasizes our commitment to improving lives through science, innovation, and care. you’re ready to help shape the future of medicine. Your work will have meaningful impact, and your dedication can change lives. Learn more at https://www.myriad.com and follow Myriad Genetics on LinkedIn .

We are an equal opportunity employer and place high value on inclusion and belonging. We prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. If you need assistance submitting your application due to a disability, you can request an accommodation by contacting [e-mail] .