EMR Integrations Lead - Customer Experience

Jobgether; Oregon; Hybrid; USD 141,000 - 177,000; Full time

Benefits offered by this job

Fully remote within the United States

Job summary

Jobgether is seeking a Lead Product Manager, Customer Experience – EMR Integrations to define and drive the strategy for customer-facing EMR integrations across test ordering, results delivery, clinical decision support, and follow-up workflows. You will collaborate with Product, Engineering, Clinical, and Customer Success teams to deliver scalable, clinically meaningful experiences in the US.

The role focuses on interoperability, HL7, FHIR, APIs, and data exchange, with an emphasis on improving

Qualifications

• Advanced product management in healthcare technology, interoperability, and EMR
• Bachelor's degree in a related field
• 8+ years in product management or digital health
• 5+ years implementing EMR workflows in health settings
• Hands-on experience with EMR systems (Athena, eClinicalWorks, Greenway PrimeSuite, NextGen Office, Practice Fusion, or Flatiron)
• Experience in healthcare environments (systems, hospitals, physician practices, labs)
• Proven ability to influence senior leaders and drive enterprise-wide impact
• Strong knowledge of HL7, FHIR, APIs, and discrete data exchange
• Strong analytical and communication skills
• Willingness to travel for meetings/trainings

Responsibilities

• Oversee product vision, portfolio priorities, and execution for EMR integrations.
• Define multi-year strategy for customer-facing EMR integrations.
• Set priorities balancing customer needs, business aims, and technical feasibility.
• Lead roadmap development and investment decisions for interoperability capabilities.
• Monitor healthcare tech trends to identify strategic opportunities.
• Build data-driven business cases for senior stakeholders.
• Champion consistent customer experience across EMR workflows.
• Collaborate with customers, clinicians, and health systems to shape product direction.
• Establish customer experience principles and performance measures.
• Guide interoperability priorities involving HL7, FHIR, and APIs.
• Partner with Engineering and EMR teams to assess scalability and investments.
• Drive initiatives to improve adoption and provider efficiency.
• Set standards for customer-centered integration design.
• Mentor PMs and cross-functional teams on discovery and delivery.
• Foster innovation and remove barriers to key initiatives.

Skills

Strategic product leadership

Healthcare technology

Interoperability

Stakeholder influence

Data-driven decision making

Education

Bachelor's degree in Business/Healthcare/Informatics/Engineering

Tools

HL7

FHIR

APIs

Job description

Jobgether is seeking a Lead Product Manager, Customer Experience – EMR Integrations to define and drive the strategy for customer-facing EMR integrations across test ordering, results delivery, clinical decision support, and follow-up workflows. You will collaborate with Product, Engineering, Clinical, and Customer Success teams to deliver scalable, clinically meaningful experiences in the US.

The role focuses on interoperability, HL7, FHIR, APIs, and data exchange, with an emphasis on improving