EMR/EHR Training Champion & Onboarding Lead

ArchWell Health; Saint Petersburg (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

ArchWell Health is seeking a Market Support Champion to lead orientation, onboarding, and training for clinical and non-clinical staff across markets. You will serve as in-market expert for core roles, deliver role-specific sessions, and partner with leadership to drive continuous improvement in training programs.

The role requires collaboration, strong communication, and a willingness to travel within the market to support daily operations and occasional overnight needs.

Qualifications

• Bachelor's degree in a related field preferred or equivalent experience.
• Experience in formal and informal training delivery preferred.
• Experience in project management and record‑keeping preferred.
• Clinical knowledge preferred; experience and practice as a Medical Assistant or RN (current licensure or certification not required) to guide training and development of clinical colleagues in the use of technology in the centers including procedural devices and lab setup and quality controls preferred.

Responsibilities

• Serve as the in-market subject matter expert and eCW Super User for all key center roles.
• Facilitate training and onboarding sessions to ensure colleagues understand their roles effectively.
• Collaborate with stakeholders to deliver role-specific training.
• Provide support to new hires and guide them through the onboarding process.
• Assess training effectiveness and identify areas for opportunity and improvement.
• Observes how markets are adopting, implementing, or upholding ArchWell Health standards and workflow processes. Identifies areas of opportunity and reports findings to direct leadership.
• Act as the in-market learning governance representative and bring areas of opportunity and improvement to the governance leaders for decisioning, solutioning, and resourcing.
• Communicate clearly to ensure learning initiatives are embraced by all.
• Promotes growth mindset and continuous learning culture in market by acting as a change agent and reinforcing learning opportunities in the market.
• Stay up to date with ArchWell Health processes, workflows, standards, systems, industry learning trends, research, and best practices to deliver relevant and impactful training.
• Meet performance targets measured through key performance indicators for operations as well as effectiveness of learning delivery efforts.
• Cover for Market Launch Champion, requiring some overnight travel; routine travel will be daily within the market.

Skills

Communication skills

Interpersonal skills

EMR knowledge

Needs analysis

Growth mindset

Presentation skills

Emotional intelligence

Adaptability

Problem solving

Change agent / leadership

Education

Bachelor's degree in related field

Tools

EMR systems

Job description

ArchWell Health is seeking a Market Support Champion to lead orientation, onboarding, and training for clinical and non-clinical staff across markets. You will serve as in-market expert for core roles, deliver role-specific sessions, and partner with leadership to drive continuous improvement in training programs.

The role requires collaboration, strong communication, and a willingness to travel within the market to support daily operations and occasional overnight needs.