Case Manager Empowerment Specialist

House of Hope; Waterloo (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

A community support organization in Waterloo is seeking an Empowerment Specialist to assist individuals in their personal growth and stability. This role emphasizes developing personalized action plans and connecting participants to essential resources. The ideal candidate will have a BA in human services and experience with self-sufficiency services. The position offers full-time hours in a supportive team environment.

Qualifications

• One year of professional experience providing services specifically to gaining self-sufficiency required.
• Must possess flexibility as well as understand healthy boundaries.
• Must be able to work independently as well as part of a team.

Responsibilities

• Build trusting relationships with individuals through empathy and active listening.
• Connect individuals to appropriate community resources and services.
• Conduct intake processes by screening applicants and supporting admissions.

Skills

Empathy

Active listening

Flexibility

Independence

Knowledge of community resources

Education

BA in human services or equivalent experience

Tools

Windows

Microsoft programs

Outlook

Job description

Overview

Overview

The Empowerment Specialist, under direct supervision of the Program Director, works directly with individuals to support their personal growth, stability, and progress. This role focuses on guiding participants to identify their strengths, set goals, and stay accountable to their progress—all while honoring their lived experiences through a trauma-informed approach. The Empowerment Specialist will use standard social work practice guidelines and adhere to the Social Work Code of Ethics in all work with program participants, including but not limited to assessment, documentation, development of individual service plans, and discharge plans.

Responsibilities

• Meets with and builds trusting relationships with individuals through empathy, active listening, and House of Hope’s core values: respect, empowerment, stewardship, and accountability.
• Connect individuals to appropriate community resources, services, and opportunities that support safety, stability, and long-term success.
• Together with other Case Managers conducts intake process by screening applicants, conducting interviews, and supporting admission procedures to admit program participants.
• Guide participants in navigating challenges related to housing, employment, transportation, health, family/childcare, and financial well-being.
• Conducts weekly one-on-one meetings with participants, which include creating personalized, trauma-informed, written action plans, and SMART goals to support progress.
• Provide consistent encouragement and accountability to model healthy support for participants to follow through on their goals.
• Track progress and adjust plans as needed to ensure continued growth and empowerment.
• Complete accurate and timely documentation of all participant sessions, contacts, and communications within 24–48 hours.
• Communicate concerns regarding participants or programming to the Program Director in a timely and professional manner.
• Assist in scheduling, organizing, and facilitating weekly group sessions and life skills classes, including leading after-hours clinics twice weekly for women and families.
• Represent House of Hope’s mission, vision, and values to visitors, volunteers, donors, community stakeholders, and program participants.
• Provide general support as needed, including greeting the public, answering phones, and assisting with donations.
• Perform other duties as assigned.

Requirements

• BA in human services or equivalent experience required.
• One year of professional experience providing services specifically to gaining self-sufficiency required.
• Must possess flexibility as well as understand healthy boundaries.
• Must be able to work independently as well as part of a team.
• Familiarity with Windows, Microsoft programs, Outlook.
• Working knowledge of Waterloo/Cedar Falls resources and community agencies.

Valid Driver’s License and proof of automobile insurance

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Individual and Family Services