Empowering Case Manager: Advocacy, Resources & Growth

Community Teamwork Inc; Lowell (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

4 Weeks Paid Time Off

Paid Sick Leave

12 paid holidays

Medical, Dental, Vision Insurance

Company Paid Life Insurance

Tuition Reimbursement

Career Advancement Opportunities

401K retirement plan with 5% employer

Friendly team and meaningful mission

Job summary

Community Teamwork Inc in Lowell, MA is hiring a Case Manager to provide comprehensive case management, advocacy, and referrals to participants, helping them overcome barriers toward self-sufficiency. You will conduct intake, develop individualized plans, and coordinate services across housing, finance, health, education, and family supports.

Responsibilities include evaluating needs, building self-advocacy, maintaining accurate case records, and assisting with appointments.

Qualifications

• Prior related experience required.
• Knowledge of community resources for low-income families.
• Excellent customer service, organizational, oral and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient computer skills and data collection systems.
• Ability to maintain confidentiality of information.
• Excellent attention to detail.
• Valid driver's license.
• Ability to pass a background check.

Responsibilities

• Complete intake and needs assessments with each participant, covering housing, finances, employment, education, nutrition, parenting, and daily living skills.
• Interviews to formulate Individualized Service Plans and collaborate with the client to address barriers.
• Help clients build self-sufficiency plans and transition to self-advocacy.
• Advocate for clients and attend administrative hearings if needed.
• May perform home visits and unit inspections.
• Set and monitor goals with measurable outcomes, coordinating with collateral providers.
• Maintain program rules and conduct case management visits.
• Document services and enter data into agency databases with required reporting.
• Provide emergency response when crises arise and escort participants to appointments as needed.
• On-call duties as assigned and uphold CTI values of Equity, Integrity, Compassion.

Skills

Customer service

Organizational skills

Oral and written communication

Multitasking

Data entry / record keeping

Confidentiality

Attention to detail

Driver's license

Background check readiness

Education

High School Diploma or Equivalent

Job description

Community Teamwork Inc in Lowell, MA is hiring a Case Manager to provide comprehensive case management, advocacy, and referrals to participants, helping them overcome barriers toward self-sufficiency. You will conduct intake, develop individualized plans, and coordinate services across housing, finance, health, education, and family supports.

Responsibilities include evaluating needs, building self-advocacy, maintaining accurate case records, and assisting with appointments.