Employment Success Coach - Full Time

Goodwill Keystone Area; Montgomeryville (Montgomery County); On-site; USD 32,000 - 34,000; Full time

Job summary

Goodwill Keystone Area is seeking a Thrive Coach in Montgomeryville, PA. The role focuses on helping employees overcome barriers to employment stability while supporting personal, educational, and career growth.

The position requires strong coaching, case management, and collaboration with internal teams, and involves travel within the territory and occasional evenings/weekends. Bachelor’s or equivalent experience is preferred.

Qualifications

• Bachelor's degree in Human Services or related field preferred; or Associate's degree with two years of relevant work experience; or High School diploma or GED with four years of relevant work experience.
• Bilingual in Spanish preferred.
• Experience with case management and coordinating supports for employees.
• Proficiency in Microsoft Office Suite and documentation systems.

Responsibilities

• Provide intensive, mission-driven case management and service navigation to employees at Goodwill Keystone Area.
• Utilize Thrive and Flourish Matrix to assess wellbeing, identify barriers, track progress, and develop individualized plans.
• Offer guidance in housing stability, mental health, healthcare, transportation, financial empowerment, digital literacy, self-advocacy, and community resources.
• Help employees identify career pathways, credential attainment, and advancement opportunities within GKA and the wider labor market.
• Maintain confidentiality and collaborate with managers to achieve positive outcomes.
• Attend store meetings and conduct quarterly visits across stores in the assigned territory.
• Document progress and referrals in Datatracks within 24 hours of visits.
• Build relationships across teams and report trends and concerns to the Director of Mission Services.
• Engage with community partners to expand support networks for employees.
• Analyze trends to suggest organizational improvements to leadership.
• Promote workplace safety and ensure duties are performed in a safe manner.
• Ensure compliance with privacy and reporting requirements.

Skills

Coaching methodologies

Motivational interviewing

Workforce development

Case management

Diversity awareness

Time management

Spanish bilingual

Education

Bachelor's degree in Human Services

Associate's degree in Human Services + 2 years experience

High School diploma or GED + 4 years experience

Tools

Microsoft Office Suite

Job description

Job Details

Job Location: Montgomeryville DC - Montgomeryville, PA 18936
Position Type: Full Time
Salary Range: $23.32 - $24.69 Hourly
Position: Thrive Coach
Department: Mission Services
Reports to: Director of Mission Services
Status: Non-Exempt

Summary

The Thrive Coach helps Goodwill employees overcome barriers to employment stability while supporting long-term personal, educational, and career growth. Through coaching, service navigation, and resource connection, the Coach empowers employees to thrive personally and professionally.

Duties and Responsibilities

• Provide intensive, mission-driven case management and service navigation to employees working for Goodwill Keystone Area (GKA).
• Utilize the Thrive and Flourish Matrix as the primary framework for assessing employee wellbeing, identifying barriers, measuring progress, and developing individualized success plans. Monitor employee progress and outcomes utilizing established program metrics and reporting tools.
• Provide hands-on guidance and individualized solutions in areas including, but not limited to: housing stability, mental health, healthcare, transportation access, financial empowerment, technological literacy, self-advocacy, problem-solving, and utilizing community resources.
• Assist employees in identifying career pathways within GKA and the broader labor market, including skills development, credential attainment, educational opportunities, promotions, and family-sustaining employment goals.
• Serves as a neutral support resource and facilitator to help employees and their managers work collaboratively toward successful outcomes.
• Maintains quarterly visits to assigned stores within territory based on established schedule; attends established store meetings as requested and/or schedules store meetings as needed to market/discuss services provided with employees and managers.
• Maintains accurate documentation within 24 hours of the meeting by entering case notes, program referrals, and employee progress directly into the Datatracks case management software.
• Develops strong working relationships and collaborates with colleagues across various teams. Communicates progress, systemic barrier trends, and individual team member concerns directly to the Director of Mission Services.
• Champions GKA’s community engagement initiatives and actively builds relationships with outside agencies, non-profits, and basic needs resources to expand the support network available to employees.
• Analyze employee trends and identify recurring barriers impacting retention, engagement, advancement, and wellbeing. Provide recommendations to leadership regarding opportunities for organizational improvement.
• Promotes an environment of workplace safety. Ensures that duties are performed in a safe manner and safety requirements are adhered to.
• Maintains appropriate confidentiality while balancing employee privacy, organizational policies, and mandatory reporting requirements.
• Communicates progress, problems, and concerns to the Director of Mission Services.

QualificationsEducation and Experience

Bachelor's degree in Human Services or a related field preferred; or Associate's degree in Human Services with two (2) years of relevant work experience; or High School diploma or GED equivalent and four (4) years of relevant work experience that enables the individual to meet the expectations of the position.

Skills/Abilities/Qualifications

• Training in coaching methodologies, motivational interviewing, workforce development, case management, or related disciplines preferred. Additional professional development may be required.
• Bilingual in Spanish is preferred.
• Experience working with diverse populations, including people with low incomes, providing case management, advising, support services and/or information and referrals.
• Experience working with persons in crisis preferred.
• Experience with teaching, training, facilitating or tutoring in the post-secondary realm preferred.
• Highly developed ability to problem solve.
• Strong time management and organizational skills.
• Must have a valid driver’s license, reliable vehicle, and satisfactorily complete a motor vehicle check on an annual basis.
• Be willing to travel within assigned territory to meet the needs of participants and agencies/organizations that support them.
• Be willing to work a non-traditional work schedule that will include evenings and weekends.
• Must be able to work independently, coordinate weekly schedules and travel.
• Proficiency in Microsoft Office Suite.
• Must complete and successfully pass Criminal Record Check, Child Abuse Clearance and FBI Clearance.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.