Job Coach - Full Time

Goodwill Keystone Area; Harrisburg, Lancaster (Dauphin County, Lancaster County); On-site; USD 54,966,000 - 58,226,000; Full time

Job summary

Goodwill Keystone Area is seeking a Job Coach to provide pre‑employment, job development, on‑the‑job training and follow‑up services for individuals with disabilities or barriers to employment in the Harrisburg area. The role supports job readiness, placement, and retention by building employer partnerships and work exploration opportunities.

The position is full‑time, non‑exempt, with a salary range of $19.19–$20.32 per hour and reports to the Employment Services Manager.

Qualifications

• Education and Experience: High School diploma or GED and two years of relevant experience working with people with disabilities or barriers to employment.
• ACRE Certification required; valid driver’s license; strong communication; professional demeanor; ability to handle confidential information; willingness to work beyond normal schedule; must pass background checks.

Responsibilities

• Develop and implement task analysis and training plans based on individual needs.
• Supervise according to the training plan and provide on‑the‑job evaluation and follow‑up services.
• Arrange and monitor ancillary services to support successful employment outcomes.
• Coordinate with Employment Specialist and educate coworkers about the individual’s needs and barriers.
• Ensure safety standards are followed and report progress to the Employment Services Manager.

Skills

ACRE Certification

Valid driver’s license

Strong communication

Professional demeanor

Confidential information handling

Prioritize and organize work

Willingness to work overtime

Background check compliance

Education

High School diploma or GED

Job description

Job Details

Job Location: Harrisburg Campus - Harrisburg, PA 17110

Position Type: Full Time

Salary Range: $19.19 - $20.32 Hourly

Position: Job Coach

Department: Mission Services

Reports to: Employment Services Manager

Status: Non-Exempt

Goodwill Keystone Area

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. We celebrate the diversity of thought, the richness of the human experience, and the desire to reflect the communities we serve.

Summary

Provides pre-employment, job development, on-the-job training and follow-up services to individuals with disabilities and other barriers to employment. Increases individualized job placement and retention services for job‑ready participants by developing employer partnerships, job openings, and work exploration opportunities with area businesses.

Responsibilities

• Assists in the development and implementation of task analysis and training plan based on the individual’s needs as it relates to the job.
• Supervises the individual according to the training plan and consistent with practices used by the employer. Provides on-the-job evaluation and follow-up services as required for the individual to retain employment.
• Arranges, manages, and monitors ancillary services necessary to facilitate a successful employment outcome as coordinated with the Employment Specialist. Educates co-workers regarding the individual’s disability and other barriers to employment as necessary.
• Ensures the employee meets the qualitative and quantitative performance criteria on the job. Assists the employee in completing the job tasks as needed. During fading, assists the employer on other job tasks as permitted or performs recording responsibilities.
• Researches business community’s employment needs, serves as a liaison with business and industry personnel, and develops potential job opportunities.
• Assists in providing job readiness, follow‑along, and support services for participants.
• Maintains files on all participants using accepted standards for documentation. Completes all reporting and billing responsibilities in a timely manner.
• Attends all necessary external and internal meetings as required and necessary. Attends and participates in training programs as required.
• Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Ensures that regulatory safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Employment Services Manager.

Qualifications

Education and Experience:

• High School diploma or GED equivalent and two (2) years of relevant experience working with people with disabilities or other barriers to employment.

Skills / Abilities / Qualifications

• Must be able to obtain and maintain ACRE Certification.
• Must have a valid driver’s license, reliable vehicle, and satisfactorily complete a motor vehicle check on an annual basis.
• Must possess good communication skills.
• Must present self in a professional manner.
• Must be able to work maturely with confidential information.
• Ability to prioritize and organize work under minimal supervision.
• Ability to work beyond normal schedule as needed.
• Must complete and successfully pass Criminal Record Check, Child Abuse Clearance, FBI Clearance, and Low Risk Federal Background Check.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.