Mission Coach

Goodwill Industries of South Florida; Miami (FL); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Goodwill South Florida seeks a Mission Coach to implement and deliver short-term case management and training for staff through in-person or virtual meetings to assess needs and progress. The role focuses on strengthening problem-solving skills, life skills, priorities, and values within a holistic, wrap-around service approach for staff and families.

The Coach networks with external resources to promote programs, manage community outreach, and build relationships with stakeholders, ensuring

Qualifications

• Experience providing counseling to diverse adult populations is a plus.
• Must have a valid driver’s license and access to a reliable vehicle.
• Ability to work with minimal supervision and exercise discretion and confidentiality.

Responsibilities

• Provide career navigation, coaching, and stabilization services to support participants in educational and employment goals.
• Deliver holistic, comprehensive, strengths-based short-term case management using a whole-family approach.
• Conduct comprehensive strength discovery assessments to identify participants’ strengths, family support, academic challenges, risks, and barriers.
• Develop individualized short- and long-term goals, action plans, and progress monitoring strategies.
• Meet with participants weekly or bi-weekly, in person or virtually.
• Engage parents and caregivers to build rapport and provide ongoing support, referrals, and connections to services.

Skills

Counseling

Communication

Relationship building

Education

Bachelor's degree in Social Work or related field

Tools

MS Office

Job description

Summary

The Mission Coach implements and delivers short-term case management services, and training for Goodwill South Florida staff through regular in-person or virtual meetings to assess needs, and progress, while providing support, and offering encouragement. The Coach helps staff strengthen problem-solving skills, develop life skills, set priorities, and identify personal values. The Mission Coach service addresses fragmentation within the social services system by utilizing a holistic, whole-family approach that is foundational to Goodwill’s wrap-around services for staff and their families. The Mission Coach supports participants in preparing for long-term success through employment readiness, financial management, future planning, and education. In addition, the Coach networks with external resources to promote Goodwill’s programs, manage community outreach, and build strong relationships with stakeholders to ensure cross referrals, working with minimal supervision and exercising self-direction to achieve organizational goals.

Summary

The Mission Coach implements and delivers short-term case management services, and training for Goodwill South Florida staff through regular in-person or virtual meetings to assess needs, and progress, while providing support, and offering encouragement. The Coach helps staff strengthen problem-solving skills, develop life skills, set priorities, and identify personal values. The Mission Coach service addresses fragmentation within the social services system by utilizing a holistic, whole-family approach that is foundational to Goodwill’s wrap-around services for staff and their families. The Mission Coach supports participants in preparing for long-term success through employment readiness, financial management, future planning, and education. In addition, the Coach networks with external resources to promote Goodwill’s programs, manage community outreach, and build strong relationships with stakeholders to ensure cross referrals, working with minimal supervision and exercising self-direction to achieve organizational goals.

Essential Duties And Responsibilities

• Provide career navigation, coaching, and stabilization services to support participants in advancing toward educational and employment goals.


• Deliver holistic, comprehensive, strengths-based short-term case management using a whole-family approach.


• Conduct comprehensive strength discovery assessments to identify participants’ strengths, family support, academic challenges, risks, and barriers across multiple life domains (individual, family, school, and community).


• Develop individualized short- and long-term goals, action plans, and progress monitoring strategies aligned with assessment results, including applicable PYDI tools.


• Meet with participants on a weekly or bi-weekly basis, in person or virtually, based on identified needs.


• Engage parents and caregivers to build rapport and provide ongoing support, referrals, and connections to services; maintain availability during evenings and weekends as needed.


• Provide support services that enhance participant success, including community referrals, employment opportunities, and job retention coaching.


• Assess staff/participants to determine areas of assistance needed and connect them to appropriate internal and external resources.


• Coach participants to act on and achieve long-term educational, training, and employment goals through one-on-one and group-based interventions.


• Monitor, evaluate, and document participant progress; provide guidance, counseling, and motivational coaching to address challenges and revise goals as needed.


• Organize and deliver job readiness and employment preparation activities in individual and group settings.


• Stay informed on current labor market trends to provide timely and relevant employment information.


• Build, maintain, and leverage relationships with community partners, employers, educational institutions, and service providers to enhance wrap-around services.


• Serve as the primary liaison for community partner referrals and coordination of services.


• Ensure timely, accurate, and confidential documentation of participant information in required databases, forms, and reports.


• Comply with agency policies, procedures, and Commission on Accreditation of Rehabilitation Facilities (CARF) standards.


• Perform other duties as assigned.

Knowledge, Skills And Abilities

• Experience providing counseling to diverse adult populations a plus.


• Must have the ability to establish and maintain good working relationships with community partners.


• Must be flexible, multi-task orientated, and able to prioritize job duties with minimal supervision, including flexibility in work hours.


• Must always exercise discretion and confidentiality.


• Must attend required meetings.


• Must have good written and computer skills necessary to perform job duties.


• Must follow all safety procedures and correct safety issues, if possible.


• Must have a valid driver’s license and have access to a reliable vehicle.


• Able to operate a computer and MS Office software including Word and Excel.


• Ability to listen to and understand information and ideas presented through spoken words and sentences and communicate information and ideas in speaking so others will understand.


• Demonstrates responsible behavior, initiative, effort and commitment towards completing assignments efficiently. Demonstrate problem-solving skills and pays attention to detail.