Employment Services Technician 3

Labor & Workforce Development; Anchorage (AK); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid leave

Health insurance

Retirement plan

Job summary

Department of Labor and Workforce Development, Division of Employment and Training Services, in Anchorage, seeks an Employment Services Technician 3 to supervise the Midtown Job Center’s resource room and support EST 1 staff while ensuring high-quality customer service.

The role emphasizes hiring, training, performance management, and strong partnerships with local workforce organizations to advance employment services in Alaska.

Qualifications

• One year of experience as an Employment Services Technician 2 with the State of Alaska or equivalent.
• Two years of experience as an Employment Services Technician 1 with the State of Alaska or equivalent.
• Three years of related employment services experience including program coordination and client support.

Responsibilities

• Oversee daily operations in the Anchorage Midtown Job Center’s resource room and supervise EST 1 staff.
• Hire, schedule, train, and manage performance; guide day-to-day workflow and service quality.
• Build partnerships with workforce and community organizations; monitor program performance.

Skills

Customer service

Supervisory skills

Interpersonal skills

Clerical

Job description

Job Description

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Employment Services Technician 3 located in Anchorage!

No Cover Letter Required!

This position is in the Supervisory Unit (SS) at a Range 16.

What You Will Be Doing:

The Employment Services Technician 3 (EST 3) is a supervisory role responsible for overseeing daily operations in the Anchorage Midtown Job Center’s resource room. You will ensure customers receive effective, high-quality service while providing supervision, direction, and program support to Employment Services Technician 1 staff. Your responsibilities include hiring, scheduling, training, and managing performance, as well as guiding day-to-day workflow. You will also maintain strong partnerships with workforce and community organizations, monitor program performance, and uphold service quality across all resource room activities.

Our Mission, Values, and Culture:

The Department of Labor and Workforce Development, Division of Employment and Training Services’ mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Midtown Job Center team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce. Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.

Benefits of Joining Our Team:

• The Department of Labor & Workforce Development offers strong opportunities for professional growth, with a clear path for advancement and a commitment to developing staff at every level.
• Supervisors enjoy a stable 40-hour work week, Monday through Friday between 8:00 a.m. and 5:00 p.m.
• The State of Alaska provides generous paid leave, comprehensive health coverage, and a robust retirement plan.

The Working Environment You Can Expect:

This rewarding role is based at the Midtown Job Center in the heart of Anchorage, offering convenient access to free parking, nearby restaurants, and essential services. This customer service focused position offers a fast-paced and varied dynamic setting, with a steady flow of shifting priorities and public interactions where no two days look the same; you’ll engage directly with the public to explain procedures, services, and requirements related to employment and training programs, with your work having a direct impact on job seekers and the community.

Who We Are Looking For:

• Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Clerical: Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities and other individual differences.

Minimum Qualifications:

• One year of experience as an Employment Services Technician 2 with the State of Alaska or equivalent elsewhere.
• Two years of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere.
• Three years of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.