Employment Services Technician 3 (PCN 07-5788)

State of Alaska; Anchorage (AK); On-site; USD 52,000 - 68,000; Full time

Job summary

State of Alaska is seeking an Employment Services Technician 3 in Anchorage to supervise daily operations in the Midtown Job Center’s resource room. You will lead EST 1 staff, hire, schedule, train, and evaluate performance while coordinating with workforce partners to ensure high-quality service.

The role focuses on guiding day-to-day workflows, maintaining program performance, and upholding standards of customer service in a fast-paced, public-facing environment.

Qualifications

• One year of experience as an Employment Services Technician 2 with the State of Alaska or equivalent elsewhere.
• OR two years of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere.
• OR three years of experience providing employment services and related duties.

Responsibilities

• Oversee daily operations in the Anchorage Midtown Job Center resource room as a supervisor.
• Hire, schedule, train, and manage performance of EST 1 staff and guide workflow.
• Maintain partnerships with workforce and community organizations and monitor program performance.
• Uphold service quality across all resource room activities and day-to-day operations.

Skills

Adaptability

Clerical

Customer Service

Interpersonal Skills

Job description

Employment Services Technician 3 (PCN 07-5788) in Anchorage, AK

State of Alaska

Location

Anchorage, AK

Full Time

Job Number

55525

Labor & Workforce Development

Division

DET-Workforce Services Anchorage Midtown

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Employment Services Technician 3 located in Anchorage! No Cover Letter Required!

This position is in the Supervisory Unit (SS) at a Range 16.

Job Description

What You Will Be Doing

The Employment Services Technician 3 (EST 3) is a supervisory role responsible for overseeing daily operations in the Anchorage Midtown Job Center’s resource room. You will ensure customers receive effective, high-quality service while providing supervision, direction, and program support to Employment Services Technician 1 staff. Your responsibilities include hiring, scheduling, training, and managing performance, as well as guiding day-to-day workflow. You will also maintain strong partnerships with workforce and community organizations, monitor program performance, and uphold service quality across all resource room activities.

Our Mission, Values, and Culture

The Department of Labor and Workforce Development, Division of Employment and Training Services’ mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Midtown Job Center team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce. Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.

Benefits of Joining Our Team

• The Department of Labor & Workforce Development offers strong opportunities for professional growth, with a clear path for advancement and a commitment to developing staff at every level.
• Supervisors enjoy a stable 40-hour work week, Monday through Friday between 8:00 a.m. and 5:00 p.m.
• The State of Alaska provides generous paid leave, comprehensive health coverage, and a robust retirement plan.

The Working Environment You Can Expect

This rewarding role is based at the Midtown Job Center in the heart of Anchorage, offering convenient access to free parking, nearby restaurants, and essential services. This customer service focused position offers a fast-paced and varied dynamic setting, with a steady flow of shifting priorities and public interactions where no two days look the same; you’ll engage directly with the public to explain procedures, services, and requirements related to employment and training programs, with your work having a direct impact on job seekers and the community.

Who We Are Looking For

• Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Clerical: Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities and other individual differences.

To view the general description and example of duties for the position, please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

One year of experience as an Employment Services Technician 2 with the State of Alaska or equivalent elsewhere.

OR

Two years of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere.

OR

Three years of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

Additional Required Information

PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

DRIVER’S LICENSE REQUIREMENT

Applicants must possess a valid driver’s license. Proof of licensure will be required prior to reporting to duty.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

• A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, name of employer, and current daytime phone number(s).
• A copy of your last two (2) performance evaluations. If performance evaluations are unavailable, provide two (2) professional letters of recommendation from someone other than your three (3) professional references.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

APPLICATION NOTICE

You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply page.

NOTE: Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

BARGAINING UNIT

If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or [phone] if you are located in the Juneau area. Requests for information may also be emailed to: [e-mail]

For applicant password assistance please visit: https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska

Contact Information

Sam Wedin
Employment Services Manager 2
Phone: [phone]
[e-mail]

Employer State of Alaska

Address PO Box 110201

Juneau, Alaska, 99811

Phone [phone] (Statewide toll-free number)
[phone] (Juneau and out-of-state callers)