Employment Services Technician 1/2 Flex

Labor & Workforce Development; Juneau (AK); On-site; USD 50,000 - 62,000; Full time

Job summary

The Alaska Department of Labor and Workforce Development, Division of Employment and Training Services, is seeking an Employment Services Technician 1/2 in Juneau. This role trains in eligibility criteria, program guidelines, case management, and system operations while delivering employment and training services to help Alaskans overcome barriers to employment.

Responsibilities include resume writing, interview skills coaching, cover letter support, job search assistance, labor market research,

Qualifications

• One year of experience providing employment services or related activities such as coordinating training, advising customers, or assessing needs.
• Experience may include explaining policies or guiding applicants through programs and benefits.

Responsibilities

• Provide employment and training services to assist Alaskans in overcoming barriers to employment via WIOA/STEP.
• Assist with resume writing, interviewing skills, cover letters, job search, labor market research, and career exploration.
• Perform case management for training and supportive services and learn eligibility criteria and program guidelines.

Skills

Adaptability

Computer Skills

Conscientiousness

Customer Service

Interpersonal Skills

Job description

ATTENTION ALASKA RESIDENTS!

Job Description

What You Will Be Doing:

The Employment Services Technician 1/2 performs a variety of assignments directly related to employment, training and career development through the administration of the Workforce Innovative Opportunity Act (WIOA) and State Training and Employment Program (STEP). This position is in a training environment, learning eligibility criteria, programmatic guidelines, case management functions, and system operations. The primary focus is to provide employment and training services to assist Alaskans in overcoming barriers to employment through the administration of state and federal grant funding. The incumbent worker will provide a variety of services to customers, to include: resume writing, interviewing skills, cover letter assistance, job search assistance, labor market research, career exploration, and case management for training and supportive services.

Our Mission, Values, and Culture:

The Department of Labor and Workforce Development, Division of Employment and Training Services’ mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Juneau Job Center team is knowledgeable and professional with diverse roles and expertise, all cross-trained to work together for the development of a successful workforce. Our core values are integrity, teamwork, respect, customer service, communication, excellence, training, and creativity.

Benefits of Joining Our Team:

The Division of Employment and Training Services is devoted to comprehensive workforce development for both its staff and customers. Our staff have strong core values and a solid commitment to the work we do, and we recognize that each individual has a specialized skillset that brings value to the team. Your training will include on-the-job learning with seasoned staff, as well as formal training via online video modules and ongoing webinar opportunities. The work week for this position is Monday - Friday, 7.5 hours per day between the hours of 8am - 5pm.

The Working Environment You Can Expect:

The Juneau Job Center is in the heart of the Mendenhall Valley, has plenty of free parking, and is a short distance to area restaurants and shopping so getting out of the office for lunch or a short break is very convenient. This EST 1/2 position is customer-service driven and involves extensive contact with the public and staff via phone, email, video communication, as well as face to face.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

Adaptability

Adjusts planned work by gathering all relevant information and applying critical thinking to address multiple demands and priorities in a changing environment.

Computer Skills

Uses computers, software applications, databases, and automated systems to accomplish daily work.

Conscientiousness

Displays a high level of effort, compassion, and commitment towards performing work; demonstrates responsible behavior.

Customer Service

Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

Interpersonal Skills

Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are occasionally difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

To view the general description and example of duties for the position, please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

Employment Services Technician Level 1:

One year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

Employment Services Technician Level 2:

One year of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere.

OR

Two years of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

Additional Required Information

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PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY

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THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet

Alaska Residency Requirements

in order to be considered for employment at this time.

FLEXIBLY STAFFED

This is a flexibly staffed position with the opportunity to advance to Level 2 upon management’s assessment that the incumbent is performing adequately and has successfully completed training as an Employment Services Technician 1.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).

A copy of your last two (2) performance evaluations, or two (2) current letters of reference (from someone other than your three (3) professional references required above) if evaluations are unavailable.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in