Employment Services Technician 1/2 Flex

Labor & Workforce Development; Fairbanks (AK); On-site; USD 45,000 - 65,000; Full time

Job summary

The Alaska Department of Labor and Workforce Development, Division of Employment and Training Services, Fairbanks Regional Office is seeking an Employment Services Technician to support job seekers, employers, and partner agencies through outreach, referrals, training, and education. This EST role focuses on administering JVSG, WIOA, and STEP programs to advance Alaska's workforce.

We value adaptability, clerical accuracy, customer service excellence, and strong interpersonal skills, essential

Qualifications

• Adaptability to changing priorities and demands.
• Clerical skills including filing, data entry, and records management.
• Customer service orientation with the public and partners.
• Basic financial management understanding for budgets and expenditures.
• Strong interpersonal skills and cultural sensitivity.

Responsibilities

• Provide services to job seekers, employers, and partner agencies through outreach, referrals, training, and education.
• Administer the JVSG program and WIOA programs as assigned.
• Administer the State Training and Employment Program (STEP).
• Support program goals within the Fairbanks Office and statewide initiatives.

Skills

Adaptability

Clerical

Customer Service

Financial Management

Interpersonal Skills

Job description

What You Will Be Doing:

• Provide services to job seekers, employers, and partner agencies through outreach, referrals, training, and education.
• Administer the Jobs for Veterans State Grant (JVSG).
• Administer Workforce Innovation and Opportunity Act (WIOA) programs.
• Administer the State Training and Employment Program (STEP).

Our Mission, Values, and Culture:

The Department of Labor and Workforce Development, Division of Employment and Training Services’ mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Fairbanks Job Center (FJC) team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce. Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.

Benefits of Joining Our Team:

The Division of Employment and Training Services is devoted to comprehensive workforce development for both its staff and customers. Our staff have strong core values and a solid commitment to the work we do, and we recognize that each individual has a specialized skillset that brings value to the team. Your training will include on-the-job learning with seasoned staff, as well as formal training via online video modules and ongoing webinar opportunities. The work week for this position is Monday - Friday, 7.5 hours per day between the hours of 8am - 5pm.

The Working Environment You Can Expect:

This EST position is stationed in the Fairbanks Regional Office Building (FROB), 675 7th Avenue, Station B; our building has free covered parking with electrical plug-ins and sits adjacent to Veteran’s Memorial Park in beautiful downtown Fairbanks. You will be located inside the newly remodeled Fairbanks Job Center (FJC), which has a team-centered, professional working environment with an emphasis on exceptional customer service.

This position requires regular travel via state vehicle, occasional in-state travel and possible out-of-state travel, in addition to the ability to access military bases and installations.

Who We Are Looking For:

• Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Clerical: Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Financial Management: Prepares, justifies, and/or administers the budget for program areas; plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities and other individual differences.

To view the general description and example of duties for the position, please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

Employment Services Technician Level 1:

One year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

Employment Services Technician Level 2:

One year of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere.

OR

Two years of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

Additional Required Information

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

FLEXIBLY STAFFED

This is a flexibly staffed position with the opportunity to advance to Level 2 upon management’s assessment that the incumbent is performing adequately and has successfully completed training as an Employment Services Technician 1.

DRIVER’S LICENSE REQUIREMENT

Applicants must possess a valid driver’s license. Proof of licensure will be required prior to reporting to duty.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current daytime phone number(s).

A copy of your last two (2) performance evaluations. If performance evaluations are unavailable, provide two (2) professional letters of recommendation from someone other than your three (3) professional references.

A copy of your current, valid Driver's License.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.