Eligibility Technician 1 (PCN 161014)

State of Alaska; Juneau (AK); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive benefits

Flexible schedules

Job stability

Job summary

The State of Alaska's Department of Health invites you to join the Eligibility Technician 1 team in Juneau. You will determine and process Heating Assistance applications to support Alaska families and promote self-sufficiency.

You will evaluate financial and household information using federal and state rules, maintain case records, and collaborate with colleagues to ensure timely decisions. The role emphasizes accuracy, service to residents, and opportunities for career development within the

Qualifications

• Experience applying statutes, regulations, or program requirements to process eligibility-related documents.
• Extensive person-to-person contact, explaining policies and procedures to applicants.
• Post-secondary education may substitute for required experience (2.67 sem/4 quarter credits = 1 month).
• At interview, provide three professional references, current performance evaluation, and transcripts.

Responsibilities

• Determine and process Statewide Heating Assistance applications to aid Alaska families.
• Support self-sufficiency efforts by applying federal and state rules to eligibility decisions.
• Maintain accurate case records and meet required timeframes.

Skills

Arithmetic/Mathematical Reasoning

Interpersonal Skills

Reasoning

Attention to Detail

Eligibility Determinations

Job description

Welcome to the Department of Health!

We’d be delighted to have you join our team.

This position is open to Alaskan Residents only.

What you will be doing:

As an Eligibility Technician 1 (ET1), you will be part of the statewide Public Assistance Eligibility Team determining and processing Statewide Heating Assistance applications. Together, we will help Alaskan families, elders, and other individuals in need reach higher levels of independence and self-sufficiency.

Our organization, mission, and culture:

The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families and communities we serve. We honor cultural, geographic and economic diversity and seek community involvement in our decisions and service delivery.

The benefits of joining our team:

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe you can work your way through the ranks and into the Policy, Administrative and/or Leadership teams within our agency. We provide a competitive benefit package, flexible work schedules and job stability.

The working environment you can expect:

The Juneau office, conveniently located in the Heart of the Valley, has shopping centers, athletic facilities, walking trails and access to public transportation options. The work environment is supportive, friendly, and always looking to grow individuals in their professional career path.

Who we are looking for:

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

• Arithmetic/Mathematical Reasoning: Performs computations such as addition, subtraction, multiplication, and division correctly; solves practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

• Eligibility Determinations: Knowledge of federal and/or state government or public assistance benefit regulations, policies, and procedures required to evaluate financial, personal, medical, and household information to determine program eligibility, authorize benefits, and maintain case records within mandatory timeframes.

To view the general description and example of duties for this job class, please go to the following link and search for Eligibility Technician 1: https://www.governmentjobs.com/careers/Alaska/classspecs

One year of experience that included: applying statutes, regulations, program requirements, or similar criteria or guidelines in order to process, review, and evaluate such documents as applications for employment, programs or services, loans, licenses, and/or permits; documents associated with insurance or employment benefit enrollment or claims, investigations or collections; and/or tax processing, investment, real estate transactions, or similar work.

AND/OR

Experience that included extensive person-to-person contact performing such work as explaining policies, procedures, services, or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; and/or interviewing or counseling individuals, or performing similar work.

Substitution: Post‑secondary education may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

At the time of the interview, please provide the following:

1. Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
2. Current performance evaluation, if available.
3. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications competencies.

CLASSIFICATION

This position is currently under review as part of the Public Assistance Field Services Study; therefore, the title and/or pay range currently assigned may be subject to change upon implementation of this class study.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE

When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.

If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting 'see resume or CV' or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting. The State of Alaska does not provide VISA Employer sponsorships.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

For specific information in reference to the position, feel free to contact the hiring manager at:

Name/Title: Brenda Chapman / Eligibility Office Manager 2

Email: [e-mail]