Employment Services Technician 1/2 Flex (PCN 075943)

State of Alaska; Juneau (AK); On-site; USD 52,000 - 76,000; Full time

Job summary

The State of Alaska, Department of Labor and Workforce Development in Juneau, is recruiting for an Employment Services Technician 1/2. This role supports employment, training and career development through WIOA and STEP, including resume writing, interviewing guidance, and job search assistance.

It is a training environment with on-the-job learning and formal online modules; typical hours are Monday–Friday, 8:00 am–5:00 pm with an EST 1/2 sequence and flexible staffing potential.

Qualifications

• One year of experience in providing employment services or related duties.
• Ability to assist clients with resume writing, interviewing skills, and job search support.
• Experience using systems and databases to manage customer information.

Responsibilities

• Assist customers with employment, training and career development services.
• Provide resume writing, cover letter guidance, and job search assistance.
• Support career exploration and case management for training and supportive services.

Skills

Adaptability

Computer skills

Conscientiousness

Customer service

Interpersonal skills

Job description

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Employment Services Technician 1/2 located in Juneau! No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 14/15.

What You Will Be Doing:

The Employment Services Technician 1/2 performs a variety of assignments directly related to employment, training and career development through the administration of the Workforce Innovative Opportunity Act (WIOA) and State Training and Employment Program (STEP). This position is in a training environment, learning eligibility criteria, programmatic guidelines, case management functions, and system operations. The primary focus is to provide employment and training services to assist Alaskans in overcoming barriers to employment through the administration of state and federal grant funding. The incumbent worker will provide a variety of services to customers, to include: resume writing, interviewing skills, cover letter assistance, job search assistance, labor market research, career exploration, and case management for training and supportive services.

Our Mission, Values, and Culture:

The Department of Labor and Workforce Development, Division of Employment and Training Services’ mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Juneau Job Center team is knowledgeable and professional with diverse roles and expertise, all cross‑trained to work together for the development of a successful workforce. Our core values are integrity, teamwork, respect, customer service, communication, excellence, training, and creativity.

Benefits of Joining Our Team:

The Division of Employment and Training Services is devoted to comprehensive workforce development for both its staff and customers. Our staff have strong core values and a solid commitment to the work we do, and we recognize that each individual has a specialized skillset that brings value to the team. Your training will include on‑the‑job learning with seasoned staff, as well as formal training via online video modules and ongoing webinar opportunities. The work week for this position is Monday – Friday, 7.5 hours per day between the hours of 8am – 5pm.

The Working Environment You Can Expect:

The Juneau Job Center is in the heart of the Mendenhall Valley, has plenty of free parking, and is a short distance to area restaurants and shopping so getting out of the office for lunch or a short break is very convenient. This EST 1/2 position is customer‑service driven and involves extensive contact with the public and staff via phone, email, video communication, as well as face to face.

Who We Are Looking For:

• Adaptability: Adjusts planned work by gathering all relevant information and applying critical thinking to address multiple demands and priorities in a changing environment.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish daily work.
• Conscientiousness: Displays a high level of effort, compassion, and commitment towards performing work; demonstrates responsible behavior.
• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are occasionally difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

To view the general description and example of duties for the position, please go to the following link:

Employment Services Technician Level 1:

One year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

Employment Services Technician Level 2:

One year of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere. OR Two years of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

FLEXIBLY STAFFED

This is a flexibly staffed position with the opportunity to advance to Level 2 upon management’s assessment that the incumbent is performing adequately and has successfully completed training as an Employment Services Technician 1.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

• A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).
• A copy of your last two (2) performance evaluations, or two (2) current letters of reference (from someone other than your three (3) professional references required above) if evaluations are unavailable.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

EDUCATION

If post‑secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curriculum at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full‑or part‑time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

BARGAINING UNIT

If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or [phone]. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘governmentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.